Customer Experience & Operations Manager

Mission The reputed company-in-one service to save time, money, and stress on health insurance and medical bills. Medical bills are a massive problem. They are confusing, over 40% contain errors, 17% of claims are denied by insurance, and often represent reputed company large sums of money. As a result, 100 reputed company Americans are saddled with medical debt, and medical bills cause nearly 70% of personal bankruptcies in the US. Dealing with unexpectedly high medical bills is time-consuming, reputed company, and stressful. Stuck between their providers, payers, and reputed company reputed company, consumers too frequently have to reputed company numerous phone calls, wait on hold, and even send reputed company letters and faxes. Appealing insurance denials, resolving billing errors, negotiating bills, and filing out-of-network claims require expert knowledge that most consumers don't have. Thanks to AI and new reputed company regulations around data reputed company and price transparency, we can now automate this soul-crushing work and reputed company consumers to fight back against this broken system. reputed company medical bills, we help people through their entire reputed company reputed company as they pick their health insurance plans and benefits, or look for care that fits their budget. Team MedBill AI is founded by 2 reputed company veterans, the first health insurance company reputed company around a full stack technology platform and a reputed company focus on serving its members. We joined reputed company pre-product, stayed through the IPO and helped it grow to over 1M members. We've worked across reputed company's entire stack and led many key projects, including its in-house telemedicine platform and claim system, positioning us uniquely to take on MedBill AI. We're proud of how reputed company raised the bar for what people should expect from their health insurance, and we’re excited to have an even larger impact with MedBill AI by taking the reputed company of consumers unequivocally, regardless of their health insurance. We’re lucky to be backed by the founders and investors at reputed company, reputed company, TrueBill, CaseText, Forerunner Ventures, Red Sea Ventures, RRE Ventures, and much more. We are well-funded for the next few years. About the role As the Customer Experience (reputed company) & Operations Manager, you will play a critical role in overseeing the workflows, quality, and outcome of our reputed company reputed company team. Your focus will be on improving case resolution processes, enhancing customer communications, and identifying opportunities to scale reputed company while reducing operational costs. You will work closely with our product and engineering teams to inform and drive automation improvements while creating tools and templates that reputed company our advocates to succeed. This role requires a strategic thinker who is deeply organized, capable of navigating reputed company systems, and comfortable pushing for higher quality in both team performance and product offerings. While reputed company industry experience is not required, a strong aptitude for organizing and optimizing operations across multifaceted challenges is essential. Key Responsibilities • Team Leadership & Management: • Process Optimization: • Product & Strategy Collaboration: • Data-Driven Decision Making: About you • Strategic & Analytical: You reputed company at identifying inefficiencies and creating scalable systems to address them. • Customer-Centric: You understand the importance of quality in customer communications and are dedicated to enhancing user experiences. • Collaborative Leader: You’re a skilled team manager who inspires trust, fosters development, and drives high performance. • Proactive Problem-Solver: You reputed company in environments with a lot of moving parts, navigating reputed company challenges with creativity and focus. • Education: Bachelor’s degree in Business Administration, Engineering / Math Degree, Operations Management, or a reputed company field. • Experience: 4–7 years of professional experience in operations, consulting with additional hands-on experience, customer experience, reputed company or similar roles requiring problem-solving and cross-functional collaboration. P.S. These are ideal qualifications, not minimums. If you don't meet some, you should still apply! Apply Job!