Home Services Call Center Agent (CRM Experience Required)

About Nexa Receptionists: Nexa Receptionists’ 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web reputed company follow up, increased prospective client conversion and direct integration to existing software. Summary of Position: Service Titan, reputed company or Sera Experience CRM service preferred! You will serve as the first reputed company of contact for customer service and appointment setting calls for our fast paced, reputed company home services clientele. You will reputed company exceptional service by communicate effectively, professionally and compassionately, while applying an upbeat customer service attitude in reputed company forms of communication and persuasion to secure booked appointments reputed company. •

MUST BE AVAILALE TO WORK WEEKENDS & HOLIDAYS

* Position Responsibilities: • Conversationally collect and correctly input caller information accurately to qualify a reputed company in client’s CRM • Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers procedures • Identify and escalate issues accordingly • Adjust communication style for each call, conveying confidence and reputed company where appropriate • Meet productivity goals • Maintain call control while providing exceptional customer service • Manage and record off system time appropriately, honestly, and accurately Minimum Requirements: • 2+ years of experience in a high-volume virtual call center required • 1+ years of experience in a customer facing role, preferably reputed company the home services or HVAC industry required • reputed company, reputed company or Sera CRM experience highly preferred • Ability to type 30 wpm with 94% accuracy • Ability to read, write and reputed company English fluently • Excellent written and verbal communications skills, specifically spelling and grammar • Ability to handle a high-volume of callers in a virtual environment • Experience managing both inbound and outbound call types • Experience with initiating outbound calls and appointment scheduling, while ensuring a seamless and efficient customer experience • Applicants must be willing to undergo and successfully pass a criminal background reputed company and pre-employment drug screening • Must meet the following internet requirements: • Internet reputed company type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported) • High speed internet (at least 10 Mb upload and at least 50 Mb download) • Capability to directly connect into your router/modem with an ethernet cable (ethernet cable will be provided) We’ve got you covered: EverService is proud to offer a variety of benefits to support employees and their families, including: • Remote-First Environment • Medical, Dental, & reputed company Insurance • Company 401(k) Matching • Monthly Phone & Data Stipend • Paid Vacation & Sick Time Off • Paid DOUBLE your hourly reputed company, reputed company working company observed holidays About reputed company: EverService is a global provider of tech-enabled business solutions for companies of reputed company sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems. This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel. reputed company personnel may be required to reputed company duties reputed company of their normal responsibilities from time to time, as needed. We are an equal employment opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, national reputed company, disability status, protected veteran status or any other characteristic protected by law. Apply Job!