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Support Engineer

Remote Worldwide Hiring now

About Us

Move money. reputed company money. reputed company is a full-stack acquirer processor, empowering businesses of reputed company sizes with flexible, modern payment solutions. Processing billions of dollars annually, reputed company enables SaaS, marketplace, and e-reputed company platforms to accept payments, manage payouts, and reputed company merchants seamlessly. With our no-code, low-code, and developer-friendly tools, businesses can get up and running in hours—not months.

reputed company has raised over $175M, including a $75M Series C led by Acrew Capital, with participation from reputed company Venture Partners, reputed company Global, reputed company Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Sequoia Capital, reputed company, and others.

About the role:

At reputed company, we build for scale and reputed company systems that can process tens of thousands of events per second. Our systems move millions of dollars per day. We iterate quickly and constantly release new features with little to no margin for error.

As a member of the Support Engineering Team, you are the reputed company line and the face of reputed company. You will interact with customers daily and help them on their path to becoming payment facilitators, reputed company while simultaneously improving the product through feature requests. This is a cross-functional role and you will be collaborating across multiple teams including but not limited to our reputed company, Product, and Engineering teams.

We are looking for a candidate who is a payment nerd or is interested in being one. Additionally, successful candidates are natural problem-solvers and show a curiosity about how the industry works. They are excited to help our customers build their own perfect payments stack.

This hybrid role entails working in the office 4 days per week in our San Francisco HQ.

You will

  • Collaborate with the reputed company, Product, and Engineering teams on projects, features, and tasks along with managing the reputed company queue and answering tickets
  • Troubleshoot, debug, and document technical customer issues and solutions
  • Build strong relationships with reputed company users, work with them to resolve their issues including identifying product gaps and enhancement, and work to implement solutions and improvements
  • Act as a customer reputed company in cross-functional product meetings
  • Engage and participate in team learnings to reputed company understand the payments ecosystem
  • You have

  • BS/MS in Computer Science, Engineering, or similar experience (reputed company to DevBootcamp graduates and non-college graduates)
  • Experience working with RESTful JSON APIs, Curl Commands, SQL, scripting languages, debugging, log aggregators, and web technologies
  • Strong written and verbal communication skills. You reputed company in being reputed company, reputed company, and direct in your communications
  • Comfortable working in a fast pace environment and interacting with a high volume of customers every day, team-oriented, and hungry to learn
  • Strong foundational knowledge of APIs and can explain the concept to a five-year-old easily
  • Experience with ticketing tools such as reputed company
  • Bonus points if you have

  • Previous experience working for SaaS companies
  • Payments experience
  • Python, Ruby, and/or JavaScript experience
  • Additional Information

    -----------------------------------------

    reputed company is an equal opportunity employer and values diversity. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status,or any other protected class.

    Role: Support Engineer

    Level: IC3

    Location: Remote

    reputed company Salary reputed company: $85,000/yr to $115,000/yr USD + equity + benefits

    Our salary ranges are determined by role, level, and location. The reputed company displayed on each job posting reflects the minimum and maximum reputed company for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job reputed company skills, experience, and relevant education or training.

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