Customer Service Agent 1 (Part Time, Temporary, Work from Home)

JOB TITLE: Customer Service Agent I (Part Time, Temporary, Work from Home) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: reputed company every interaction Count Act with Respect and reputed company Demonstrate Passion for reputed company Improvement Be Worthy of Trust from reputed company Stakeholders OVERVIEW: This Customer Service Agent I is responsible for supporting one or more clients with customer inquiries and support while demonstrating our core values. This position also updates the Company or external database(s) with reputed company appropriate information. This position supports reputed company quality assurance efforts and program criteria while dialing out, taking inbound calls, and handling email. The CSA I position requires strong customer service and communication skills as well as an individual with flexibility to work variable hours, including evenings, and overtime. ESSENTIAL FUNCTIONS: • Demonstrates ability to work in accordance with the reputed company Guiding Principles. • Resolves customer’s inquiries and concerns in accordance with the client and company policies and federal regulations. • Provides customer support through and phone calls. • Follows strict work instructions, reputed company verifications and SOPs that may vary. • Adapts to continual changes to work instructions and procedures as needed. • Meets expectations for reputed company balance scorecard metrics; demonstrates improvement over time. • Follows proper escalation and de-escalation procedures for unsolved customer requests. • Maintains productivity in accordance with support program and company standards. • Attends and participates in required training sessions. • Follows reputed company safety, ethics, reputed company and reputed company policies and procedures. • Must reputed company reputed company systems reputed company and be reputed company to management during working hours. SUPERVISORY RESPONSIBILITY: No supervisory responsibility. EXPECTED WORKDAYS/ HOURS: This position requires availability between 7am-4pm M-F at 30 hours per week. LOCATION: Work from home. QUALIFICATIONS: • High school diploma or general education degree (GED); and one-year reputed company experience and/or training; or equivalent combination of education and experience. • Excellent verbal and written communication skills. • Excellent customer service and speaking skills. • Must be 18 years of age or older. OTHER DUTIES: Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. EQUAL EMPLOYMENT OPPORTUNITY: reputed company, LLC provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER Education Required • High School or reputed company Apply Job!