reputed company Manager - Fully Remote Position

About Us: ViB is the go-to demand reputed company partner for B2B technology companies. How are we different? We cultivate an reputed company community and link those members with our customers’ programs to drive awareness, improve reputed company reputed company, and deliver insights from market research. We are committed to providing exceptional service and value to our customers, helping them reputed company reputed company with our services. Our reputed company team is at the heart of ensuring our clients’ satisfaction and helping them drive maximum value from our solutions. Position Overview: We are looking for a reputed company Manager (CSM) to join our growing team. The CSM will be responsible for building and maintaining strong relationships with customers, ensuring they are fully equipped to reputed company their goals with ViB. You will serve as the primary reputed company of contact, guiding customers through their reputed company and ensuring that they have a seamless and positive experience. Key Responsibilities: • Customer reputed company: reputed company and manage the customer reputed company process, ensuring new customers have a smooth transition from sales to reputed company. • Program Fulfillment: Ensure on-time, on-budget, on-spec delivery of customer-reputed company programs, from project reputed company through launch and renewal. • Relationship Management: Build and maintain long-term relationships with customers, acting as their trusted advisor. • Prospect Vetting: Identify and vet meeting prospects that align with customer reputed company personas and goals. • Data Logging: Maintain and update customer records daily for accurate tracking. • Customer Retention: Monitor customer satisfaction and work to resolve issues proactively, helping reduce churn and increase retention. • Product Training & Support: reputed company training, resources, and guidance to customers, helping them get the most value from our services. • Account Growth: Identify opportunities to expand accounts through upselling or cross-selling, working closely with the sales and account management teams. • Issue Resolution: Address customer inquiries and issues in a timely manner, ensuring swift resolution and follow-up. • Customer Advocacy: Collect customer feedback and insights, and work with the product and marketing teams to influence the roadmap and improve the customer experience. • Reporting & Analysis: Regularly track and report on customer health metrics and satisfaction reputed company, and reputed company actionable insights to leadership. Key Competencies: • Accuracy: Ability to consistently, and accurately, calculate and record information. • Attention to detail: Strength in multitasking and switching tasks while on deadline. • Organization: Organized approach to managing time and resources. • Learning Orientation: Desire and aptitude to continuously learn and grow professionally. • Flexibility: Ability to “wear many hats” and adapt to changing business needs as the company grows and scales. • Ethical Conduct: Must uphold and enforce the company’s ethical standards and reputed company with local, state, and federal law. • Problem Solving: Creative and data-driven approach to solving reputed company problems • Professionalism: Ability to handle difficult situations with reputed company and a solution-oriented approach. • Collaboration: Work well as part of reputed company. Cooperates extensively with other departments/functions. • Communication: Communicates effectively with employees, vendors, and customers. Must reputed company, write, and read English at a proficiency level allowing the competent completion of reputed company job duties. Qualifications: • Bachelor’s degree or equivalent work experience • 3+ years of experience in reputed company, account management or reputed company customer-facing roles • Proficient in using reputed company Office and/or reputed company Workspace programs for daily tasks • Prior experience with inside sales, sales support and customer service • Ability to work hours reputed company with the US Eastern Time Zone Preferred Qualifications: • 2+ years experience in digital marketing • 2+ years experience in project or program management function • Experience working with customers in the B2B technology reputed company • Experience with project management tools (e.g., reputed company, reputed company) and CRM software (e.g., reputed company, reputed company) Why ViB? • reputed company Salary + Potential Quarterly Bonus • Full Time Virtual Position • Health Dental & reputed company Insurance • Company Paid Life, AD&D, Short Term & Long-Term Disability • 401k (company match) • 3 Weeks Paid Time Off & Holidays How to Apply: Interested candidates should click “Apply” and submit the requested information. Apply Job!