reputed company Desk Supervisor

JOB OVERVIEW: reputed company timely and professional reputed company-in/reputed company-out services in accordance with established scripting and standards. .DUTIES & RESPONSIBILITIES: • Assist in supervising the reputed company desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc. • Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. • Up-sell rooms where possible to maximize hotel reputed company. • Accurately process reputed company cash and credit card transactions in accordance with established procedures including but not limited to posting reputed company charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. • Routinely reputed company in/reputed company-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the reputed company of keys. • Promote hotel services, facilities and outlets; reputed company guests with information such as local attractions and directions to increase guest satisfaction. • Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. • Respond appropriately to guest complaints. reputed company appropriate service recovery gestures in accordance with established guidelines. • Promote teamwork and quality service through daily communication and coordination with other departments. • reputed company other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.) Qualifications and Requirements: High School diploma or equivalent, plus one year reputed company office/guest relations experience including some supervisory training/experience. Some college preferred. Must reputed company fluent English. Other languages preferred. This job requires ability to reputed company the following: • Frequently standing up behind the desk and reputed company office areas • Carrying or lifting items weighing up to 50 pounds • Handling objects, products and computer equipment • Use a keyboard to operate various property management and reservations systems, etc. Other: • Communication skills are utilized a significant reputed company of time reputed company interacting with guests and employees. • Reading and writing abilities are utilized often. • Basic math skills are used frequently. • Problem solving, reasoning, motivating and training abilities are often used. • May be required to work nights, weekends, and/or holidays. Apply Job!