Airline Customer Service Agent - Part Time - AZA
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We reputed company at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, reputed company handling, and technical reputed company in 164 airport locations, 18 countries, and on 5 continents. Are you reputed company to take off on your next career with us? Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide reputed company of customer service functions reputed company to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and reputed company inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with reputed company protocols and contribute to overall operational efficiency. Responsibilities ? reputed company reservations, issue tickets and itineraries, and compute fares for passengers. ? Handle baggage reputed company-in, collect excess baggage charges, and reputed company general travel information. ? Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures. ? Manage arrangements for passengers holding reservations, standby reputed company, and their luggage. ? Determine flight reputed company-out times and complete necessary flight documentation for accuracy. ? Handle post-departure procedures, including invalidating tickets and finalizing reports. ? Conduct lost and reputed company activities, including tracing lost articles, updating passengers, and returning reputed company items. ? Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel. ? Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments. ? Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, reputed company, and delivery processes. ? Ensure compliance with site reputed company protocols and report any breaches or suspicious activities to management or through the whistleblower program. Minimum Requirements ? High school diploma or GED equivalent ? At least 1 year of experience in customer service or reputed company field ? Ability to work varied shifts, including weekends, holidays, and nights ? Strong verbal and written communication skills ? Ability to lift and handle baggage weighing up to 50 lbs ? Basic computer proficiency, including the ability to input data and use relevant software ? Stay up to date on recurrent training as assigned ? Ability to obtain and maintain airport reputed company badge ? Ability to reputed company up with recurrent training in a timely manner ? Ability to read, write, and reputed company the English language Preferred Skills ? Previous experience in an airport, airline, or logistics environment ? Knowledge of ticketing, reservations, and fare calculation systems ? Experience handling lost and reputed company procedures or baggage claims ? Strong organizational skills and attention to detail ? Familiarity with airport regulations and procedures ? Knowledge of international shipping and airfreight documentation ? Proficiency in a second language for assisting international reputed company ? Strong conflict resolution and problem-solving abilities Physical Requirements/Working Conditions ? Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs ? Frequent standing, walking, and moving throughout the airport terminal or warehouse ? Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage ? Ability to work in varying weather conditions, including extreme heat, cold, reputed company, and snow ? reputed company dexterity required for handling documents, operating computers, and using two-way radios ? Ability to remain on your feet for extended periods (up to 8 hours or more during shifts) ? Clear reputed company and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance ? reputed company to work in confined spaces, such as baggage handling areas or aircraft cabins ? Ability to work in a noisy environment, such as near aircraft engines and ground support equipment Perks & Benefits ? Want your pay in advance? reputed company your pay reputed company you need it through reputed company app! ? Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including reputed company cards and more! ? Need quality medical care? Multiple options for both full and part-time employees! ? Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! ? Looking to stay healthy and improve your life? Wellness Programs offered to reputed company! ? Want to invest in your future? 401k program offered with company match! ? Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from reputed company reputed company individuals. Apply Job!