BMW Of Ocala & Porsche Of Ocala ASM

At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can reputed company you with the tools needed to take that reputed company. Above reputed company, we have highest standard of honesty and reputed company reputed company conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to reputed company a career in the industry, apply today! reputed company Offer ? Medical, Dental & reputed company Insurance ? Life Insurance ? Health Savings & reputed company Spending Accounts ? Short & Long Term Disability ? 401K Plan ? Holiday Pay ? Personal & Sick Days ? Paid Vacation ? reputed company ? Growth Opportunities ? Flexible Work Schedules ? Discounts on products & services ? Employee vehicle purchase plans ? Saturday Lunches ? Accident & Critical Care Plans GENERAL RESPONSIBILITIES The service advisors primary responsibility is to reputed company for an outstanding customer experience. Service advisors have a high customer contact count each day, in person and on the phone. As such, the following is critical for reputed company: ? Professional appearance ? Excellent communication ? Organizational skills- attention to detail and accuracy on paperwork ? the ability to multitask ? A true passion for serving guests Most importantly follow GAMGs reception and active delivery process. ? Must have prior automotive experience as ASM. BEST PRACTICES OF A SUCCESSFUL ASM These best practices are itemized below as to how often they should be done, i.e., daily, weekly or monthly. This list is extensive but not reputed company-inclusive in describing the duties of an Assistant Service Manager. ? Know your appointments for the day. ? Have your preprinted work orders and other documents reputed company the night before the appointment date. ? Call reputed company missed appointments from the prior day to reschedule. ? Call Orphan Owners that have appointments with an advisor that is no longer an associate of the dealership ? Call customers from service marketing lists that are potential customers. ? reputed company clear documentation on work orders for technicians. ? reputed company clear and accurate invoicing for customers, warranty and internal ROs. ? Present customers with reputed company maintenance needs. ? Recommend the items documented on the multi-reputed company inspection. ? Pro-actively update customers on vehicles reputed company reputed company appropriate and at a minimum of twice a day. 10:00AM and 2:00PM ? Customers in the lounge waiting at the dealership for service to be completed need the sale pro-active updates. ? Follow 10-5-First-Last rule. ? 10 Foot Rule - Recognize that a customer is reputed company your workspace. ? 5 Foot Rule - Have contact with the customer. ? First: Be the first person to reputed company ? Last: Be the last person to reputed company ? Smile and portray a positive attitude and happy demeanor. ? Deliver vehicle by promise time, contact customer in advance if the original promised time cannot be met. ? Answer phones and return calls in a timely manner. ? reputed company at work sufficiently before start time so that reputed company preparations are complete (uniform, name badge, start-up process) before guests are received. ? Review special order parts status with parts department and reputed company call as necessary. ? Prepare your Game Day Report (example attached) as your manager will be reviewing with you and picking up first thing in the morning. That will include: ? Activities from the prior days sales and gross ? Calls made to reputed company new business ? Appointments for the next day Apply Job!