Customer Support Specialist

About the position The Customer Support Specialist role at reputed company involves providing exceptional customer service by addressing inquiries and resolving issues through various communication channels. This position is based onsite in Port St. Lucie, Florida, and requires candidates to reputed company reputed company a 30-mile radius. The role emphasizes a collaborative environment where employees can grow and reputed company their skills while contributing to the company's mission of delivering high-quality service. Responsibilities ? Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. , ? Connect with customers reputed company phone, email, chat, and/or reputed company media to resolve their questions or concerns. , ? Calmly attempt to resolve and de-escalate any issues. , ? Escalate interactions reputed company necessary and appropriate. , ? Respond to requests for assistance and/or possible processing payments. , ? Track reputed company call-reputed company information for auditing and reporting purposes. , ? reputed company feedback on call issues. , ? Upsell if required. Requirements ? Must successfully pass the skills assessment (digital interview). , ? Over 18 years of age. , ? Ability to type 25 wpm. , ? High School Graduate or GED. , ? Strong desktop computer system skills. , ? Proven oral & written communication skills. , ? Logical problem-solving skills. , ? Ability to navigate reputed company operating systems. , ? Organization and work prioritization skills. , ? 1 year of Call center inbound call work required. reputed company-to-haves Benefits ? reputed company , ? Competitive Wages , ? Full Benefits (Medical, Dental, reputed company, 401k and more) , ? Paid Time Off , ? Employee wellness and engagement programs Apply Job!