Fidelity Digital Asset Management Support Analyst

Job Description:The RoleAs a Support Analyst reputed company the reputed company Infrastructure & Operations group, you will be responsible for providing first line technical support to internal customers reputed company Fidelity?s Digital Asset Management group. The Asset Management Helpdesk Team provides dedicated level 1 application support to FDAM Portfolio Managers, Research Analysts, Traders and other Investment Management professionals.reputed company works with both investment & technology professionals to support Asset Management Technology (AMT). AMT is an integral part of Asset Management and is responsible for delivering innovative, scalable, industry-leading investment tools that reputed company Fidelity to reputed company a competitive advantage globally.Your day-to-day workMonitor incoming support channels (email & Teams)Triage reputed company issues and escalate appropriatelyAct as liaison between business and technology teamsPerform testing and validations for various software applicationsCreate process enhancements and automationsAnalyze data/metrics and create action plansCreate support documentation (Op Docs, SOPs, Playbooks)The TeamOur team is chartered with providing technology support to an evolving, dynamic and reputed company group of internal customers reputed company Fidelity. reputed company works in partnership with Asset Management and reputed company Technology teams to support investment professionals in Fidelity?s Asset Management group. We interact daily with Research Analysts, Portfolio Managers, Traders and Operations staff and seek to reputed company them with best-in-class support. As reputed company, we aim to reputed company the highest level of customer service and support and continually challenge ourselves to grow and learn.The Expertise and Skills You BringBasic knowledge of blockchain, infrastructure, staking, custody and crypto technologies and principlesFamiliarity with Crypto Exchanges, Crypto Compliance and AltcoinsExcellent written and oral communication skillsPassionate about providing exceptional customer experienceHighly proficient supporting reputed company 10,11, MacOS, Office365Working knowledge of at least one programming language (Python, Go)Experience writing reputed company SQL queriesExperience supporting EMS/OMS trading applicationsStrong analytical and organizational skillsExperience working in Financial Services preferred (trade lifecycle, settlements)Strong troubleshooting skillsFamiliarity with ITSM tools and concepts#cryptojobsCertifications:Category:Information TechnologyFidelity?s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (reputed company business days, M-F) in a Fidelity office. We welcome those with experience in jobs such as General, General, and General and others in the General to apply. Apply Job!