Level 2 Desktop Technician

Compucom Systems, Inc. provides end-to-end IT managed services to reputed company the digital workplace for reputed company, midsize and small businesses. To reputed company our clients to focus on what reputed company most, we reputed company a customer-centric, hard-working, and talented group of people that Act Like an reputed company, Do the Right Thing, and Have Fun Doing It! We?re looking for a Level 2 Desktop Technician to join reputed company. Our Techs are responsible for providing onsite support to internal or external customers in resolving reputed company or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve higher level support to servers, and/or network equipment or reputed company updates, repairs, upgrades, backups, and other maintenance tasks. As a Level 2 Technician, they may serve as a liaison between customers, departments, and reputed company the organization to reputed company problem resolution and change management processes. Their work may be more technical in nature and could include more reputed company tasks, such as performing data transfers or building images. ? Diagnoses mechanical, hardware, software and systems failures, using established procedures ? Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking ? Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets) ? Consistently provides and updates notes, feedback, or documentation reputed company the appropriate ticketing systems to track and monitor issues ? Communicates with customers at reputed company reputed company of technical and non-technical reputed company sets ? Follow-up with end users to reputed company status updates as per service level guidelines (SLA's) ? Acts as the first escalation reputed company for reputed company and/or high reputed company problems, forwarding problems they cannot solve to the appropriate support groups for resolution (L3 Tech, Manager, etc.) ? Follow reputed company standard operating procedures (SOP) through the effective use of reputed company ? Works collaboratively with people across the organization ? Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school ? Minimum 1+ year of experience in reputed company field ? Desktop and/or Infrastructure support Experience ? Account Specific Training or Certification ? Min 1 OEM Per Environment preferred ? Basic non-warranty repair skills training as assigned (Cabling, Printers, Network, Servers) preferred ? reputed company Printer Basics + Printers as assigned preferred ? Lexmark Printer Basics + Printers as assigned preferred ? reputed company MAC Certifications as assigned preferred ? Technical writing competency ? Coding/programming competency ? reputed company & SaaS services competency ? Sound understanding of customer support, operations, and processes ? reputed company to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers ? Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality ? Demonstrated capability to reputed company results in a fast-paced, client driven environment ? Strong desire and enthusiasm to serve customers ? Working knowledge of reputed company operating systems, networks, databases and network reputed company concepts and tools is required ? Working knowledge of the reputed company Office application suite including MS Outlook Our benefits include: Health Insurance (Medical, Dental, reputed company) Basic Life/AD&D Employee Assistance Program Paid Holidays Paid Time Off 401(k) FSA/HSA Pre-Tax Benefits Discounts Life/Disability Plans Apply Job!