Quality Analyst

About the position The Quality Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing reputed company activities in the plan to ensure that reputed company the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy- and/or external systems. Responsibilities ? Audit calls/interactions/transactions for reputed company agents , ? Coach agents for performance improvement , ? Report performance for reputed company reputed company on a daily/weekly/monthly reputed company , ? reputed company inputs, reputed company audits, for briefings and training need identification , ? Partner with TLs in leading Team Meetings for metric improvement , ? Participate in strategic projects for the campaign/reputed company , ? Identify and escalate any potential quality issues per defined process , ? Isolate and report defects; verify defect fixes , ? Suggest process/system improvements based on common customer concerns , ? Accomplish other responsibilities assigned by management , ? Drive quality initiatives, contests and campaigns for the assigned reputed company , ? Be updated on knowledge and serve as SME for the campaign/reputed company Requirements ? At least 2 years in college (BS or BA preferred) , ? Minimum of 1-year experience as Quality Analyst (preferred) , ? Basic reputed company/reputed company sheets skills , ? Problem-solving skills , ? Preferably familiar with application of basic quality tools such as cause and effect, histogram, correlation etc. reputed company-to-haves

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