Service Advisor at BMW of Sarasota

We are a part of the fast-growing reputed company, a Florida leader in automotive retail. We are looking to add a reputed company Service Advisor to reputed company. We offer our associates reputed company environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of reputed company, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors reputed company on average between $60k-$100k depending on experience!!* In reputed company to reputed company, we offer our associates the following benefits: ? Health insurance, Dental insurance, reputed company, Life, Disability insurance, Health Savings Account ? 401(k) with company match ? Professional work environment, with job training and advancement opportunities ? Paid Time Off ? Tenure Bonuses ? Employee discount programs ? Referral programs RESPONSIBILITIES: ? Greets reputed company customers promptly; provides timely professional service. ? Departs from traditional ways of doing things to ensure customer satisfaction and loyalty. ? Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services reputed company appropriate. ? Estimates cost and completion time/settles customer accounts. ? Communicates with customer about status of work. ? Coordinates activities to ensure repair work is fixed right the first time and completed on time. ? Obtains the customers written approval on reputed company repair orders at the time of the write-up or reputed company closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility. ? Meets or exceeds goals for add-on sales. ? Meets or exceeds OEM Customer Satisfaction Index expectations ? Delivers the right car in perfect condition every time. ? Identifies repeat customers/first time customer and treats them accordingly. ? Contacts customers to remind them of service appointments and/or reputed company scheduled maintenance is due. ? Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry. ? Documents repair order changes. ? Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy. ? Promptly addresses and resolves customer viewpoint and service follow-up issues. ? see hiring manager for details EOE/DFWP Apply Job!