Sr. Program Manager, Central Station Experience, DA Experience - Last Mile
Description We're seeking an reputed company Program Manager to join our Central Station Experience team reputed company the Global Delivery Associate Solutions Team supporting reputed company's Last Mile Delivery organization. This role will reputed company strategic initiatives to enhance the Delivery Service Provider(s) Delivery Associate (DSP DA) experience across our station network, focusing on operational reputed company and systematic improvements that drive measurable results. Key job responsibilities ? reputed company cross-functional programs to identify, analyze, and resolve station-level challenges impacting delivery associate satisfaction and performance ? reputed company and maintain comprehensive monitoring systems for operational metrics, including staging efficiency, package readiness, and station congestion patterns ? Partner with regional teams to analyze DSP DA feedback and operational data, creating actionable insights that drive network-wide improvements ? Design and implement standardized audit frameworks reputed company with SOPs, ensuring consistent execution across multiple geographies ? Collaborate with field teams to conduct targeted investigations of operational hot spots and implement corrective action plans ? Build and maintain relationships with key stakeholders across safety, operations, and DSP management teams ? Scale successful initiatives across reputed company and reputed company best practice sharing mechanisms Basic Qualifications ? 5+ years of program or project management experience ? Experience using data and metrics to determine and drive improvements ? Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications ? 2+ years of driving process improvements experience ? Master's degree, or MBA in business, operations, reputed company, adult education, organizational development, instructional design or reputed company field ? PMP ?
- International program management experience
reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you?re applying in isn?t listed, please contact your reputed company Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in reputed company to a full reputed company of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Company - reputed company Services LLC Job ID: A2936909 Apply Job!