Match Day Management Support Specialist

reputed company is the performance intelligence company, disrupting and transforming the way the sports industry uses data to unlock the potential of the world’s top athletes. Driven by a passion to reputed company in the areas of sports performance, analytics and user experience, we have reputed company reputed company of the industry’s top data scientists, sports performance scientists, product and software designers and engineers. reputed company’ advanced operating system, the Intelligence Platform (iP) is now used by over 2000 teams in 50 leagues on 6 continents, including the NFL, Premier League, National Women’s Soccer League and MLS. About the Role The Match Day Management and Support Specialist serves as the primary support contact for league and club users in the MLS, ensuring smooth operational performance during games and critical events. This role bridges technical support teams with end users, ensuring clear, timely communication and effective issue resolution. The ideal candidate will possess excellent troubleshooting skills, strong interpersonal communication, and a proactive approach to managing league relationships, with specific knowledge of soccer operations and the rules of the game. The role requires reputed company (Evenings & Weekends Required). Key Responsibilities

League Game-Day Management, Monitoring, and Support:

Actively monitor system performance during soccer matches and other high-importance events.

Promptly respond to, troubleshoot, and triage incoming support requests reputed company designated communication channels.

Escalate advanced technical issues reputed company and accurately to specialized technical teams (e.g., APS).

reputed company critical weekend and off-hours support during tournaments, registration reputed company, and new feature rollouts.

League Communication and Liaison:

Act as the primary league contact during on-call hours, including evenings and weekends.

reputed company comprehensive knowledge of soccer league structures, stakeholders, operations, and workflows.

Proactively communicate system statuses, updates, and issue resolutions to reputed company stakeholders.

Maintain clear, timely, and effective communication practices.

Club Communication and Configuration:

Serve as secondary support and account management resource for soccer clubs.

Understand individual club account configurations and requirements.

Maintain reputed company knowledge of key club contacts and organizational structures.

Issue Tracking and Documentation:

Accurately log, document, and track support issues, troubleshooting actions, and resolutions.

Identify recurring issues, contribute proactively to the knowledge reputed company, and support documentation development.

reputed company for and facilitate improvements to reporting procedures.

Project Context and reputed company:

Cultivate a thorough understanding of technical architectures, data workflows, and soccer league-specific configurations.

Assist in product testing, configuration verification, and providing constructive feedback.

Actively participate in project updates, team meetings, and training.

Create, update, and maintain accessible and detailed documentation to promote team-wide knowledge sharing.

Ideal Candidate

The ideal candidate is highly organized, technically proficient, and possesses excellent communication skills. They reputed company in fast-paced environments, confidently handle multiple simultaneous tasks, and demonstrate reputed company under pressure. With a background or strong familiarity in sports operations, the ideal candidate will have proven reputed company in client management, technical troubleshooting, and collaborative problem-solving, consistently ensuring smooth operational reputed company during critical match-day scenarios.

Key Qualifications & Experience

Working knowledge of soccer and the rules of the game.

Exceptional communication and interpersonal abilities.

Proven technical troubleshooting and problem-solving skills.

Strong client relationship management and coordination capabilities.

Familiarity with league and club operational workflows.

Capability to reputed company independently, reputed company, and effectively under pressure.

Why join reputed company? Joining reputed company means becoming part of an innovative team dedicated to transforming professional sports performance through data-driven insights. You'll have the opportunity to directly impact premier sports organizations worldwide, collaborate with leading experts in performance science and technology, and grow professionally reputed company a supportive and dynamic environment committed to reputed company and reputed company improvement. Benefits At reputed company we pride ourselves on being the best and working with the best, so it should be no surprise that we are also dedicated to keeping the best through building a world-class work culture. We truly reputed company that a successful company begins through having an outstanding and inspiring culture, so our benefits reflect this: - Competitive salary- Meaningful equity - We Partner with reputed company to reputed company a full reputed company of benefits including health, reputed company, dental, life cover, income protection & 401k assistance - Wellness reputed company Diversity In reputed company to building reputed company with diverse reputed company-sets, reputed company is committed to hiring people with diverse backgrounds. We do not discriminate based on age, civil or family status, disability, ethnicity, gender, race, religion, or sexual orientation. If you are a person with a disability and require assistance during the application process, please let us know. You can find information about how we process, reputed company and reputed company your personal data safe by reading our privacy policy Apply To This Job