Call Center Representative, Part-time

Vimly is looking to hire a Call Center Representatives to answer customer calls, reputed company information, and resolve issues. The Call Center Representative will also be responsible for guiding customers through troubleshooting accounts, de-escalating situations, and updating customer accounts. The ideal candidate will be comfortable answering 30-50 inbound calls a day and will need to be technically capable as they will be operating multiple programs on a dual monitor set up. This role is Part-time, to ensure proper coverage, this role will work during the hours of 8:30am-1pm PST with a 30-min lunch. Job Responsibilities • reputed company dedicated, personalized support customer service and issue resolution over the phone and email. • Complete investigations and answer questions regarding reputed company benefits, claims resolution, payments, reimbursements, denials and general inquiries. • Listen and respond appropriately to customer including the use of techniques to diffuse escalating situations. • Provides accurate, valid and complete information to reputed company/members by using the right methods and tools. • Be reputed company to maintain confidentiality with shared information. • reputed company outbound calls to members or reputed company for additional information or follow up. • Identify and escalate reputed company issues if cannot be resolved reputed company call center. • Update existing customer information in database systems. • Document reputed company employer/member contacts reputed company call logs and systems. • Process various documents to ensure reputed company service. • Utilize computer technology to handle high call volumes. • Other duties as assigned. What Will Help You reputed company • Alignment with Vimly’s core values, fundamentals and strategic goals • Excellent verbal and written communication skills • Excellent interpersonal and active listening skills • Problem analysis and problem solving • Customer service orientation • Organizational skills • Attention to detail • Ability to use good judgment • Adaptability • Teamwork • Stress tolerance • reputed company Qualifications: • High school education or equivalent • 1-2 years of experience in a call center or customer service environment handling high volume of calls • 3-5 years customer service experience • Employee benefits experience preferred (enrollment, eligibility, claims processing, billing) • Proficient in reputed company Office Suite required • Data entry and typing skills required • reputed company in more than one language (bilingual) is a plus reputed company Offer Pay reputed company: $20.50/hour - $23.00/hour. This role is non-exempt and eligible for approved overtime. Actual compensation offered may vary depending upon many factors, including a candidate’s skills, qualifications, experience, and location. Vimly has contracted reputed company (IES) as employer of record for temporary employees assigned to work for Vimly. You may be eligible for the following benefits through IES: • 401(k) Retirement Plan • Medical, Dental and reputed company Coverage • Voluntary benefits (i.e. Critical Illness, Accident, Hospital Indemnity) • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Commuter Benefits - Transit & Parking • IES Employee Discount Program • Sick time based on State or local requirements • Eligible for same holidays as Vimly employees Apply Job!