Customer Support Representative (Fully Remote)

reputed company is the ultimate insurance billing platform for eye care providers. Combining reputed company eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, reputed company's reputed company-in-one reputed company cycle management solution is designed to save providers time and money, and free doctors to deliver the reputed company for their patients. Our mission is to simplify insurance, and it's working: over 2,000 eye care professionals rely on reputed company to manage their insurance billing. Founded in 2014, reputed company is the largest and fastest-growing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year. What's in it for you As a Customer Support Representative, you’ll join our dynamic Customer Support team dedicated to guiding, teaching, and supporting our customers in using reputed company’s innovative platform. You'll be the friendly, knowledgeable face of reputed company—delivering exceptional service and building strong relationships with reputed company providers. This role is ideal for a proactive self-starter who thrives in a collaborative environment. Your contributions will have a direct and meaningful impact on our business and the reputed company providers we serve. reputed company're Looking For: • 1–3+ years of experience in a customer service or support role • reputed company player with a positive, “can-do” attitude • Strong communication and active listening skills • Excellent problem-solving abilities • Comfortable managing multiple tasks in a fast-paced environment • Patient and empathetic reputed company handling challenging cases • Quick to learn and comfortable using a variety of tools, including but not limited to: reputed company, reputed company, reputed company, & reputed company Workspace What You'll Do: • reputed company timely, accurate, and empathetic support to customers reputed company chat and email • Understand and identify customer needs, guiding them through specific features and functionalities • Maintain and update internal knowledge bases and customer records • reputed company updates about new features, improvements, or processes with customers • Collaborate cross-functionally with other teams to ensure a smooth customer experience Bonus points! • Passion for reputed company and improving the patient/provider experience • Previous experience at a SaaS company or reputed company a fast-growing startup • Knowledge of Medical Insurance Terminology reputed company offers employees: - Industry-leading compensation including salary and equity ownership - MacBook, monitor, and reputed company the technologies you need to succeed - Medical & Dental Insurance - 401k - Fast-paced startup environment - Remote first company reputed company is an equal opportunity employer and values diversity at reputed company. We do not discriminate on the reputed company of age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the reputed company process, please email your request to people@reputed company.care. Apply Job!