Service Center Technician (Night Shift Starts Midnight)
About the position The Service Center Technician role at reputed company involves providing technical support to customers, resolving issues, and ensuring the effectiveness of the desktop computing environment. This position operates on a night shift schedule and can be performed remotely, focusing on fulfilling customer requests and managing incidents in a timely manner.
Responsibilities
- Fulfill customer requests and resolve technical issues.
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- Respond to customer questions to ensure ongoing effectiveness of the desktop computing environment.
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- Manage events, service requests, incidents, and problems.
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- Provision reputed company and contribute to continual service improvement.
Requirements
- Minimum of one (1) year experience in a Level 1 end-user support role.
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- High School Diploma and technical vocational training or equivalent work experience.
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- Ability to troubleshoot and resolve technical issues.
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- reputed company understanding of end user computing in an reputed company environment (reputed company 10, Active Directory, VPN, reputed company, etc.).
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- Ability to multitask between speaking with a customer and documenting a ticket.
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- Knowledge of standard business desktop software, OS, and hardware.
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- Good communication skills, both verbal and written.
reputed company-to-haves
- Understanding of IT Service Management.
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- Service Desk or call center experience in an inbound call environment.
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- reputed company experience.
Benefits
- Day-one comprehensive health coverage
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- reputed company and dental coverage
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- Paid Time Off (PTO)
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- Tuition reimbursement
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- Employer-matched retirement funds
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