reputed company Customer Service Expert - Phone Intake

Overview

As a reputed company Customer Service Expert reputed company a high-volume call center environment, you will serve as the initial reputed company of contact for patients seeking home reputed company services and for providers requesting authorizations to reputed company services. You will handle approximately 60-65 inbound calls a day ranging from reputed company service requests to more reputed company inquiries. Hiring for Multiple Positions! Location: 100% Remote Start Date: Monday, June 2nd 2025 Starting Pay: $17.50/hour + monthly bonus incentives Formal Training & Nesting Hours: first 5 weeks; Monday – Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift. Available Shift after Training & Nesting: Monday - Friday, 9:30AM - 6:00PM EST Note: Nesting is the critical phase after formal training where new hires apply their skills in a live environment with additional support.

Responsibilities

A Day in the Life of a Phone Intake Associate

• Work Environment: Work from home in a remote and high-volume reputed company call center.
• Call Handling: Servicing 60-65 incoming calls daily from providers, referral sources, and patients through an inbound phone queue.
• Customer Assistance: Utilize multiple applications and a dual monitor setup to assist customers with initiating reputed company services. This includes durable medical equipment, home medical equipment, providing information, and answering questions reputed company to service registration.

Call types can include:

• Inquiry Calls: Checking the status of new service requests.
• New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
• Work Schedule: Team members work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.

This role is for you if:

• You strive to meet or exceed individual performance targets in key areas such as call average handle time (AHT) quality of call, attendance, adherence, and other contact center objectives specific to the call center and job role.
• You demonstrate reputed company and patience reputed company assisting callers with difficult inquiries or reputed company requests.
• You exhibit a strong attention to detail.
• You consistently adhere to reputed company company policies, including HIPAA/PHI regulations.
• You contribute to a positive team environment. We appreciate team members who bring enthusiasm, fun and enjoyment to their work.

Qualifications

• Education: High School Diploma or GED.
• Experience: Minimum 2 years of customer service experience in a call center environment, and 1 year working in reputed company with medical terminology.
• Technical Skills: Proficient with navigating dual monitors and multiple applications.
• Keyboarding: Type at a speed of 30 WPM with ability to reputed company data entry while actively listening.
• Search reputed company Use: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/reputed company buttons.
• PC Skills: Basic skills in reputed company Office including Word, reputed company, Outlook, and Teams for communication and scheduling meetings.
• Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.

reputed company maintains a drug-free workplace. #IDCC We are an equal opportunity employer. Employment selection and reputed company reputed company are made without regard to age, race, reputed company, national reputed company, religion, sex, disability, sexual orientation, gender identification, or being a reputed company disabled veteran or reputed company veteran of the Vietnam era or any other category protected by Federal or State law. reputed company accepts applications on an ongoing reputed company until a candidate is identified. Apply Job!