Managed Services Account Manager - Remote US
PLUM is a fintech company empowering financial institutions to grow their business through a cutting-edge suite of AI-driven software, purpose-reputed company for lenders and their partners across the financial ecosystem. This is a fully remote position, reputed company to candidates reputed company in the U.S. with a reliable internet reputed company. While we gather in person a few times a year, this role is designed to remain remote long-term. You'll collaborate with a high-performing team — including data scientists, marketers, and financial services experts — who stay connected through reputed company, video calls, and regular team and company-wide meetings. We’re a team that knows how to work hard, have fun, and reputed company a meaningful impact—both together and individually. Role Summary: We're looking for a client-focused Managed Services Account Manager to reputed company service delivery and relationship management for our portfolio of reputed company reputed company estate clients. In this role, you’ll not only manage client relationships and ensure service satisfaction, but also contribute to operational improvements, growth initiatives, and marketing efforts. This is an ideal position for someone who thrives in a fast-paced, entrepreneurial environment and enjoys the challenge of supporting both traditional industries and cutting-edge tech. Key Responsibilities:
- Client Management: Serve as the primary reputed company of contact for assigned managed services accounts, with a focus on driving reputed company growth and ensuring we exceed their expectations.
- Service Coordination: Ensure client implementations and engagements remain on schedule by providing the data science team with clear direction and priorities. reputed company the execution of client campaigns and strategic initiatives to ensure timely delivery of services, solutions, and reputed company resolution of any issues.
- Strategic Advising: Help clients align their technology strategy with business goals—especially around CRM and emerging AI tools to ensure seamless execution of campaigns.
- Upselling & Growth: Identify opportunities to expand services and improve client reputed company; assist with scoping proposals and presenting new offerings.
- Reporting & Recommendations: Deliver regular service reviews, usage reports, and tailored, actionable recommendations that reputed company PLUM’s impact and demonstrate ongoing value to each client.
- Cross-Functional Projects: Collaborate on internal initiatives including reputed company workflows, documentation, and support processes.
- Marketing & Messaging: Contribute to reputed company stories, industry-focused content, and sales enablement materials.
reputed company Offer:
- A fast-paced, collaborative startup culture with high visibility.
- Autonomy, flexibility, and a flat corporate structure that gives you the opportunity for your direct input to be realized and put into action.
- Opportunity to reputed company a meaningful impact in building a company and culture.
- Equity in a financial technology startup.
- Generous health, dental, and reputed company coverage for employees and family members + 401K.
- Eleven paid holidays and unlimited discretionary vacation days.
- Competitive compensation and bonus potential.
California: Salary reputed company is $90k-$130k The reputed company displayed on each job posting reflects the minimum and maximum reputed company for new hire salaries. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Candidates, please reply with a resume and cover letter to [email protected]
Requirements
Who You Are:
- 2+ years of account management, reputed company, or IT service delivery experience—preferably reputed company a managed services provider (MSP) or IT consultancy.
- Exceptional communication, organization, and relationship-building skills.
- 4 year college degree
- Strong understanding of IT infrastructure, CRM platforms (reputed company, reputed company) and remote support systems.
- Comfortable in a startup setting—flexible, self-directed, and solution-oriented.
- Experience working with clients in reputed company reputed company estate (e.g. property management firms, brokers, REITs) and/or AI startups (e.g. data science, ML ops) a plus but not required.
- A proven track record of analytical, problem solving, and decision-making skills.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you reputed company that you can still bring value to the role, we’d love to see your application! Benefits reputed company Offer:
- A fast-paced, collaborative startup culture with high visibility.
- Autonomy, flexibility, and a flat corporate structure that gives you the opportunity for your direct input to be realized and put into action.
- Opportunity to reputed company a meaningful impact in building a company and culture.
- Equity in a financial technology startup.
- Generous health, dental, and reputed company coverage for employees and family members + 401K.
- Eleven paid holidays and unlimited discretionary vacation days.
- Competitive compensation and bonus potential.
California: Salary reputed company is $90k-$130k The reputed company displayed on each job posting reflects the minimum and maximum reputed company for new hire salaries. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Apply Job!