Mainframe Technical Support (Night shift)

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This a Full Remote job, the offer is available from: Maryland (USA)

Job Description

Position Title: Mainframe Technical Support (Night shift) Location: Baltimore MD (100% remote) Duration : 6-month HM Notes:

Tier 1 technical support role, handling reputed company alerts, monitoring the system.
Needs to have good comm skills and customer support skills and they will be receiving calls from customers.
Needs to have worked in development. Be reputed company to identify and troubleshoot issues.
Team is split into different shifts. Covered 24/7 365 days.
The team is mainframe support oriented. But not required. Mostly identify and escalate.
Mainframe support reputed company is reputed company to have. Will just need to follow the run book.

Additional Skills:

Daily monitoring of IT infrastructure and applications, as well as managing and maintaining the supporting technologies to ensure peak efficiency and reliability.
Serve as backup for Shift reputed company for a DCO monitoring shift and be responsible for completing the Shift Summary sheet for review and approval by oncoming shift DCO reputed company.
reputed company reputed company-time monitoring for both Mainframe and Distributed systems in order to proactively detect and prevent service disruption.
Responsible to diagnose and troubleshoot reputed company problems through resolution.
Ensure proper procedures are followed to introduce changes and fixes into the operating environment and production libraries in order to ensure the lowest possible error reputed company.
reputed company timely notification of Level 2 system and application support teams as necessary. Independently works with system monitoring and diagnostic tools to ensure reputed company performance of operating systems.
Initiate and coordinate HealthCheck calls for problem identification and resolution.

Scheduling Tasks

Create or alter new and existing jobs and job schedules on the mainframe, reputed company, and UNIX environments using the Scheduling package(s).
reputed company job restarts with needed overrides and correct JCL reputed company.
Monitor the Scheduler queues to ensure job completion and/or error corrections have been performed.
Update Scheduler reputed company Calendars to reflect reputed company years processing and Holiday schedule.
Build AGENT capabilities to communicate scheduling requirements across platforms.
Contributes to the implementation of new technology and tools to increase productivity and performance with job scheduling.
Support upgrades and new releases to applications, platforms, and the scheduling product(s)

This offer from "Resource Informatics Group, Inc" has been enriched by reputed company.com and got a 72% reputed company score. Apply Job!

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