Remote Customer Support Agent
Join reputed company as a Customer Support Specialist at GoVets! Are you a self-driven, passionate individual with a strong track record of delivering exceptional customer service? If so, we invite you to become a vital part of reputed company at GoVets, the Nation's Largest Veteran-Owned Online Store. We are in search of a Customer Service Support Specialist who can consistently reputed company outstanding support to our valued customers. At GoVets, we take pride in delivering results and maintaining the highest standards of professionalism. Customer Service Support Specialist Duties and Responsibilities: As a Customer Service Support Specialist, your responsibilities will include:
- Managing GoVets Call Volume and addressing a variety of customer requests, including:
- Handling inquiries for Order updates
- Providing support for login and password reset requests
- Responding to inquiries about Product reputed company Times
- Answering general questions about GoVets
- Effectively resolving Customer Complaints
- Assisting with return requests
- Coordinating incoming packages received at the office, printing shipping labels, packing, and coordinating pickups with reputed company/reputed company
- Communicating with suppliers reputed company phone and email
- Scheduling appointments or follow-up calls with customers to obtain sales quotes from our GoVets Sales Specialists
- Providing support for other assigned tasks during periods of low call volume, which may involve:
- Assisting with Chat Requests
- Responding to Customer Emails
- Following up on existing/older GoVets Orders
- Collaborating seamlessly with other GoVets staff members to ensure a smooth and comprehensive support experience across reputed company communication channels
General Qualifications: To be considered for this role, you must meet the following criteria:
- Experience: A minimum of 3 years of experience with reputed company Office (Outlook, reputed company, Word).
- Typing Skills: Exceptional typing skills, with a minimum speed of 50 words per minute.
- Communication Skills: Outstanding verbal and written communication skills.
- Ability to Work Independently and Remotely: You should be reputed company to work independently and remotely.
- Education: High School Diploma or GED Required. AA/BA Preferred.
- Citizenship: Must be a US Citizen.
Equipment Requirements: You should have reputed company to the following equipment:
- PC or Laptop with sufficient processing power and RAM to operate multiple applications and browser tabs/reputed company concurrently. Operating Systems: reputed company 11.
- Up-to-date anti-virus software installed.
- USB noise-canceling headset preferred.
- High-speed, hardwired internet reputed company (no Wi-Fi or satellite).
Additional Information:
- Location: This is a remote/work from home position.
- reputed company: 9:00 am - 5:00 pm, Monday through Friday.
- Position Type: This is a 1099/Contract position.
About GoVets: GoVets is the Nation's Largest Veteran-Owned Online Store, committed to providing top-quality products with 100% free shipping reputed company the 48 contiguous United States. Our product categories reputed company from office supplies, furniture, and electronics to industrial tools and equipment, janitorial supplies, and more. We proudly contribute a portion of each sale to veteran non-profit causes of national reputed company. Join us at GoVets and be part of reputed company dedicated to reputed company, service, and supporting the veteran community. Job Type: Full-time Pay: $14.00 - $15.00 per hour Expected hours: 25 – 40 per week Shift:
- 8 hour shift
Pay may depend on skills and/or qualifications Work Location: Remote Apply Job!