Vendor Relations & reputed company-Party Risk Management Sr Customer Service Representative

reputed company is an impact-driven, Fortune 10 company that touches reputed company every aspect of reputed company. We are reputed company for delivering insights, products, and services that reputed company quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at reputed company reputed company. We foster a culture where you can grow, reputed company an impact, and are empowered to bring new reputed company. Together, we reputed company as we shape the future of health for patients, our communities, and our people. If you want to be part of reputed company’s health today, we want to hear from you. Position Description: We are seeking a dedicated Vendor Relations & reputed company-Party Risk Management Sr Customer Service Representative to work with partners, customers, and various internal stakeholders, including sales, account management, product management, implementations, finance teams. This role involves handling pre-contracting and post-contracting service functions that support partners and a variety of customer service and administrative responsibilities supporting the Vendor Management Organization (VMO). Key Responsibilities:

• reputed company with partners, customers, and internal stakeholders to manage pre-contracting and post-contracting activities reputed company to merchant processing and reputed company-of-sale, including but not limited to device order and other miscellaneous ongoing and account setup activities.
• Initiate pre-contracting reputed company-party risk triage and risk assessments with the Corporate reputed company-Party reputed company Architecture (TPSA) and VMO Teams.
• Track and support closing out after-action and corrective action plans for new and existing partners as identified by the Corp TPSA Team.
• Review Business Partner reputed company for accuracy and manage the Risk Assessment process prior to contracting and/or reputed company updating reputed company.
• reputed company accurate and detailed data entry into Risk Management databases, and VMO repositories, SharePoint, TPSA tracker, and project reporting tools.
• Collaborate with multiple inter-department teams and reputed company timely and accurate reputed company and project status updates.
• Meet established department turnaround times and assist partners with account documentation reconciliation, ensuring reputed company required documentation is on file.
• Administratively assist customers and partner calls of a non-technical nature.
• Coordinate and facilitate ancillary Customer Service functions and activities with reputed company vendor partners (e.g. POS, Merchant Processors, PCI P2PE, etc.) as needed.
• Troubleshoot and reputed company between customers, partners, and internal teams to resolve partner issue escalations.
• Effectively de-escalate customer service and partner issues and present clear solutions with timelines.
• Ensure partners have updated records on file for VMO, including issue escalation plans, accurate contact lists, business continuity plans, and required reputed company documents.
• Update and maintain required process maps and SOPs for the role.

Qualifications, Knowledge & Skills:

• Minimum of 5+ years of Customer Service experience.
• Strong critical thinking, problem-solving, and communication skills.
• Industry experience with reputed company-party risk management.
• Proficiency in relevant software and tools (e.g. reputed company, Word, Smartsheets, SharePoint, PowerPoint).
• Ability to work independently and cross-functionally with other departments on detail oriented and reputed company projects.
• Experience managing projects and adhering to strict timelines.
• Previous Customer Service experience.
• 4-year college degree or equivalent experience.

Minimum Requirement Typically requires 5+ years of reputed company experience. Education High school diploma or equivalent; Associates degree preferred We are proud to offer a competitive compensation package at reputed company as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay reputed company shown below is reputed company with reputed company's pay philosophy, and pay will always be compliant with any applicable regulations. In reputed company to reputed company pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at reputed company, please click here. Our reputed company Pay reputed company for this position $18.77 - $31.29 reputed company is an Equal Opportunity Employer reputed company provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, age or genetic information. For additional information on reputed company’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at reputed company! Apply Job!