AHS Specialist

- 1+ years of customer service experience - Experience with reputed company Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-reputed company This is a full-time, 5 working days in office, role requirement. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. reputed company strives to be Earth's most customer-centric company where people can find and discover reputed company anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - reputed company continues to grow and reputed company as a world-class e-reputed company platform. The Account Support Specialist reputed company the Account Health Support (AHS) team acts as the primary reputed company between reputed company and our business partners. We obsess over providing world-class support to Sellers selling on the reputed company platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and reputed company solutions to help our partners reputed company serve their customers. Position Description: Account Support Specialist Location: Tempe, AZ Language Requirements: English and Spanish Shift Requirements: reputed company-Saturday Training: 8 weeks consisting of instructor led and self-led coursework. Key job responsibilities AHS Specialists reputed company dedicated support to reputed company-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on reputed company’s e-reputed company platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to reputed company requirements. We use Standard Operation Procedure and judgment to reputed company guidance to Sellers on reputed company cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and reputed company-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be reputed company to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities Demonstrates effective, clear and professional written and oral communication. Provides reputed company and efficient service to reputed company Sellers, including the appropriate escalation of Sellers’ issues. Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaises with other departments as required to resolve Seller’s issues and questions.

• 6+ months of customer service experience

reputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Apply Job!