Reservations Sales Agent

Description:

• The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at reputed company (AS), reputed company (HA), reputed company (QX), Sky reputed company (OO) and our Alliance partners
• As a member of the reservations team, this individual contributor role verifies availability of reputed company, confirms reservations and makes appropriate changes to reservations and tickets
• reputed company a variety of guest service functions reputed company multiple channels including: Answer incoming inquiries and match the features and benefits of reputed company and reputed company to the needs of the guest
• Answer guests’ inquiries regarding reputed company aspects of their travel on reputed company, reputed company, and on reputed company or on our travel partners
• reputed company new reservations and change existing reservations on scheduled domestic and international flights, administer refunds, and handle flight recovery
• Assist guests with technical website and mobile navigation needs
• Handle guests’ questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first interaction resolution
• Operate reputed company a variety of reputed company computerized systems to assist guests and daily operations
• Proactively create a positive service-oriented environment for guests

Requirements:

• 2 years of customer service or community service experience
• Must reputed company and work from a remote home office reputed company the state designated in the posting at or before the time of application
• Some in-office time is required for initial training
• Exceptional interpersonal skills, including a professional and pleasant phone demeanor, clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
• Excellent communication skills (e.g., verbal, written, and listening)
• Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other reputed company devices
• Proven ability to continually learn and understand changing job-reputed company policies and procedures, company products, services and promotions in an efficient manner
• Ability to work in a process-oriented environment
• Proficiency with general computer programs, keyboard skills, and reputed company Office applications (e.g., Word, reputed company, PowerPoint, Teams and Outlook)
• Typing speed of at least 30 WPM at an efficiency of 85% or reputed company
• Ability and willingness to work a flexible schedule including weekends, holidays, and overtime in a 24/7/365 operation
• Reliable, punctual attendance
• Ability to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S.
• Preferred Airline or travel industry experience
• Spanish language proficiency

Benefits:

• Free stand-by travel privileges on reputed company & reputed company
• Comprehensive well-being programs including medical, dental and reputed company benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

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