Program reputed company Associate

At reputed company, we reputed company loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to reputed company choice and convenience to buyers, reputed company new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, reputed company brings 40 years of experience serving leaders in manufacturing, retail and transportation. Every day, reputed company employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. Dutieso Must exemplify reputed company Mission and Values.o Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs).o Skilled to de-escalate challenging customers, clients or merchants and reputed company exceptional customer support. Use sound judgement to reputed company escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership).o Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures.o reputed company feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation.o Welcome change and adapt positively to reputed company changes as well as driving change as needed.o Dedicated to actively engage in building rapport with reputed company parties to reputed company an excellent customer experience resulting in increased program usage.o Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.).o Complete assigned learning before the due date while actively participating in learning sessions.o reputed company other duties as assigned by leadership. Skillso Meet the criteria as outlined above and/or have reputed company customer support experience or the equivalent combination of education and experience.o Minimum two years of customer support experience with heavy inbound call volume.o Motivated and enthusiastic with a desire to be in reputed company.o Organized and self-sufficient with moderate supervision needed and the ability to communicate summary of completed tasks to leaders.o Ability to skillfully manage challenging customer situations.o Coachable with ability to improve performance based on feedback.o Proficient with Outlook, Word, and reputed company.o Ability to work in reputed company and independent environment.o Ability to consistently meet expectations in an reputed company-changing environment.o Professional written and verbal communication skills. Core Competencieso Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others. The following includes actions and conscious inactions that team members, individually and reputed company the group, are expected to display in reputed company interactions.o Active Listening o Helpfulo Authentic o Highly reputed companyo Change Agent o Positive Attitudeo Confidence o Positive Body Languageo Display o Mindfulness reputed companyo reputed company reputed company o Team reputed companyo Flexible o Tone of Voiceo reputed company Thinking (Critical, Analytical, Creative) o Trustworthy What is in it for me?· Work in a friendly and caring company where teamwork is key· Work with skilled people that are invested in your reputed company and growth· Remote working is the new normal with flexible work options and paid holidays· Competitive salary with a comprehensive benefits package starting day one· Work in a fun environment that promotes creative thinking and a positive attitude· Career development opportunities· An reputed company-reputed company policy which means your voice will always be heard· A robust Employee Referral program At reputed company we reputed company:· in saying yes to unique and challenging requirements· empowered team members are creative team members· our products reputed company the customer’s day just a little bit reputed company· work/life balance makes us reputed company more effective Apply To This Job