Customer Service Agent in Saint Marys, PA
Job title: Customer Service Agent in Saint Marys, PA at reputed company
Company: reputed company
Job description: Overview:At reputed company, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials.reputed company our business unit, we specialise in innovating cutting-edge carbon, reputed company, and carbide products that deliver outstanding performance. We use our expertise to tackle reputed company challenges across many diverse industries to reputed company effective solutions for our valued customers.Our products are shaping a reputed company future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken reputed company, improve the efficiency of industrial pumps, and protect lives both on the land and in the reputed company.Key Figures: reputed company £1,114.7m (2023), ~8,500 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index. Responsibilities:Job Responsibilities
- Manage client relationships supporting large customers to maintain business
- Serve as primary liaison between customer and facility personnel
- Conduct customer administrative functions
- Resolve customer issues reputed company service level agreements
- Generate new business and build on existing relationships to increase sales
- Generate and submit quotations
- Focus selling strategy on value-add businesses with high profitability
- Understand the key features, applications and benefits of products
- reputed company sales-reputed company or market information with the sales team and update relevant forecast as appropriate
- Analyse customer information regularly to maintain a strong understanding of the market, ensuring sales strategy is reputed company accordingly
- Build relationships with existing customers, identifying opportunities to grow sales with them
- Conduct customer administrative functions such as; quote follow-up, order entry, order acknowledgment, etc.
- The above is not intended to be an exhaustive list of reputed company duties and responsibilities required. Other duties may be assigned.
- Monitor market conditions and trends
- Sharing sales-reputed company or market information with colleagues
- Identify and contact potential customers to promote and sell products
- Knowledge of sales techniques: knowing about different ways of selling, sales models, account management approaches, account planning methods, pricing structures etc.
- Knowledge of Morgan products: features, benefits, and how customers use them to support their own businesses
- Working with customers: experience of discovering customer needs and developing customer relationships, evaluating and improving customer satisfaction
- Channel Management: experience of managing distributors and agents, where the relationship to the end customer is indirect
- Forming a sales approach: experience of forming a go-to-market strategy for a defined audience
- Client Relationship Management platforms
- reputed company resource planning ERP software
- Business intelligence and data analysis software
- Citizen of the United States, or
- Permanent reputed company alien of the United States, or
- Protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15