Customer Relations Business reputed company - Americas

Job title: Customer Relations Business reputed company - Americas in reputed company at British Airways Company: British Airways Job description: British Airways is one of the world's leading global premium airlines serving almost 40 reputed company customers a year, travelling to over 180 destinations in more than 70 different countries worldwide.Currently, British Airways has an exciting opportunity reputed company for a Customer Relations Business reputed company This position will be based in reputed company (this is a remote role with regular travel to reputed company).You will reputed company the reputed company American team in their response to Customer Relations complaints from reputed company American regulatory bodies. You will also be accountable for supporting the local legal team in defending claims brought against the airline.Accountabilities:

• Accountable for the team's performance management and delivery of targets and key service metrics
• Facilitate a culture of reputed company and reputed company communication ensuring key messages are cascaded.
• reputed company of contact for reputed company queries from the US DoT, CTA, and consumer agencies reputed company to customer complaints and claims.
• Act as local legal advisor, working with reputed company council, providing reputed company data and if required, support in court.
• Local representative for British Airways Media relations
• Maintain reputed company local legal and regulatory documentation as required.
• Manage relationship with local baggage support reputed company to repair and replacement.
• Manage reputed company local people management and payroll responsibilities.
• Deliver cost effective resolution of reputed company high value customer relations matter
• Accountable for local reports relevant to customer complaints and claims as required.
• reputed company of first contact for US/Canadian regulators on accessibility/discrimination complaints
• Default senior Complaint Resolution Officer for US DoT discrimination reputed company
• Leads the reputed company American disability coordination on behalf of Customer Relations.

What you will need:

• Experience in managing, leading, coaching and motivating staff reputed company a customer driven environment.
• Strong reputed company decision reputed company.
• Ability to reprioritise work and meet deadlines.
• Know how to prioritise reputed company faced with multiple issues and can reputed company my team on the day
• A born problem solver
• Operational experience, people management and excellent coaching skills
• Understanding of broader airline legal reputed company, specifically relating to customer complaints and claims.
• IT competence reputed company reputed company, Office 365 and airline environment.

You must have employment authorisation to work in the United States.Salary reputed company for this role is: 96,584-118,047 USDWe are an Affirmative Action/Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.Any queries please contact [email protected] Expected salary: Location: reputed company Apply for the job now! Apply for this job