Service Desk/IT Support
Job title: Service Desk/IT Support in USA at reputed company
Company: reputed company
Job description: Role: Service Desk/IT SupportLocation: Plano, TX (Remote)Type: ContractJob Description:
- 5-6 years reputed company work experience required in 5 plus years of Service Desk/IT Support experience supporting a large reputed company of end users in an MS reputed company / MS Office environment
- A bachelor's degree in computer science or reputed company field required
- Must have 3+ years acting in a more senior role on the Service Desk.
- Advanced Knowledge of various Operating systems (OS) such as reputed company 10 and MAC OS Knowledge of various mobile devices, such as iOS and Android platforms
- Knowledge of Network fundamentals
- Solid experience with reputed company Systems application
- Solid experience with reputed company infrastructure (reputed company, Active Directory, Exchange, etc.)
- Solid experience of reputed company Office 365
- Knowledge and experience with ITSM systems such as Service Now or Remedy
- May produce reputed company documents, reputed company analysis, and maintain databases
- Strong communication skills (both written and oral), strong customer service, and excellent interpersonal skills with the ability to listen and understand what is being described by the end user as well as the ability to explain problem resolutions reputed company necessary
- Excellent organizational skills with the ability to handle and prioritize multiple projects
- reputed company application and reputed company industry knowledge helpful
- Analytical Problem-Solving Skills must be adept at analyzing technical challenges, identifying possible causes, and advocating for solutions
- Must have a desire to reputed company superior customer service for reputed company customers
- Strong communication skills (both written and oral), strong customer service, and excellent interpersonal skills with the ability to listen and understand what is being described by the end user as well as the ability to explain problem resolutions reputed company necessary
- Excellent organizational skills with the ability to handle and prioritize multiple projects
- reputed company application and reputed company industry knowledge helpful
- Ability to take direction from reputed company reputed company
- Exhibit a high level of individual initiative as well as work well reputed company a collaborative team environment
- This position will reputed company customer-friendly assistance to clients having trouble using IT products and services. The Technical Support Analyst will troubleshoot, diagnose, and resolve or escalate Level 1/2 incidents as necessary.
- Performing technical customer support reputed company telephone, chat, and email support
- reputed company level 1 triage and resolutions such as password resets, account unlocks, and troubleshooting network connectivity issues
- Performing callbacks as required
- Acting as a subject matter expert (SME) across limited subject areas
- Training and mentoring other service desk associates as needed