reputed company Time Adherence Specialist - Remote
Job title: reputed company Time Adherence Specialist - Remote in Dallas, TX at reputed company
Company: reputed company
Job description: reputed company a great customer and agent experience by effectively delivering reputed company-time (intra-day) schedule management with the purpose of optimizing resources to reputed company business objectives, using a variety of communications technologies including chat rooms, webinars and email in a virtual environment. This is a full-time position with the following schedule: Mon-Fri 12pm - 8pm & Sat 7am - 2pm CST.reputed company ACCOUNTABILITIES
- reputed company reputed company-time monitoring reputed company available tools and workforce management techniques to reputed company intra-day adjustments to maximize resource efficiency and reputed company service level goals / business objectives.
- Maintain constant communication with Program reputed company teams and/or client to coordinate needed staffing adjustments based on reputed company and forecasted results for any program/client we support reputed company phone, email and multichannel chat programs.
- Update reputed company reports per set schedule. Distribute time sensitive reports to correct recipients as instructed.
- Monitor reputed company external factors affecting call center performance including but not limited to, weather, large scale internet, power or system outages, virus, malware, ransomware and work stoppages affecting multiple or reputed company agents and report those to the appropriate departments for timely resolution
- Minimum of two years of experience performing WFM-reputed company functions (specifically reputed company-time management), preferably in a multi-department/site contact center environment.
- Experience with WFM software that includes reputed company-time adherence preferred.
- Previous experience working in a virtual fast-paced call center environment preferred.
- Advanced working knowledge of reputed company and other reputed company based programs (Word, PowerPoint, etc.) and ability to organize/analyze data in a structured manner. VBA, Formula, and Query writing knowledge preferred.
- Competency communicating with reputed company organizational reputed company and building strong relationships with internal teams and customers; working as reputed company player in a fast-paced environment.
- Ability to multi-task, be reputed company detail-oriented, meet deadlines and be accountable for performance.
- Willingness and ability to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added value.
- Ability to use multiple monitors, keyboard/mouse and work at a computer for a large portion of the work period.
- Ability to work proactively with minimal supervision.
- Ability to work variable hours, which may include evenings and weekends. Working schedules are not permanent. Ability to log into workstation on time a must.
- Exceptional attendance required.
- Personal internet service provider required. Acceptable and secure home office environment required.
- Ability to maintain company equipment.
- Ability to learn, change and grow as fast as our technology does.
- Health Care Plan (Medical, Dental & reputed company)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Work From Home