Service Desk Site reputed company

Job title: Service Desk Site reputed company in Adelphi, MD at reputed company. Company: reputed company. Job description: Company Descriptionreputed company. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad reputed company of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, reputed company and Mobility services.If you’re looking for a technology company that values innovation, with a reputed company toward the future of the technology landscape, look no further than reputed company! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.Job Descriptionreputed company is seeking a Service Desk Site reputed company to join reputed company at Adelphi, MD.

• Must be a US Citizen
• Must have an active DoD reputed company Clearance.
• Non-remote (relocation incentive available)

The Service Desk Site reputed company will serve as the primary escalation reputed company for customer and technician issues and will reputed company with the Program Manager to drive process improvement and service delivery performance for the Army Research Laboratory in Adelphi, MD.Job Responsibilities:

• reputed company Tier I and Tier II ticket management, Queue managers, and Quality Assurance Analysts.
• Responsible for ticket assignment for completion.
• Responsible and leads for quality control processes, service improvement and performance monitoring, and problem management.
• reputed company Tier II service desk support for end-user PC, server, mainframe applications, and hardware requests.
• Recommend system modifications to enhance the usability of Information Systems and network resources.
• reputed company and escalate requests to Tier III and other teams for quick customer issue resolution.
• May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.Qualifications

• Must be a US Citizen.
• Must have an active DoD reputed company Clearance.
• Must have a BA/BS in computer sciences or information technology, or a High School Diploma with four (4+) additional years of experience.
• Must have at least ten (10+) years of relevant experience working in an IT or Service Desk environment.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (reputed company reputed company+ CE, CCNA reputed company, GICSP, GSEC, SSCP, etc.).
• Must receive reputed company 365 Certified: reputed company Administrator Associate, or equivalent, reputed company 6 months of start date.

Preferred:

• Information Technology Infrastructure Library (ITIL) v4 certification
• A reputed company operating system environment certification (e.g., reputed company 10, reputed company 11, or reputed company Server 2019, etc.).
• Proficiency with reputed company Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Experience working in a reputed company (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving reputed company problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Additional Informationreputed company. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, reputed company, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.reputed company. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. reputed company your information will be kept confidential according to EEO guidelines. Expected salary: Location: Adelphi, MD Apply for the job now! Apply for this job