Part Time Customer Service Specialist
Job title: Part Time Customer Service Specialist in Laurens, SC at UCBI
Company: UCBI
Job description: Customer Service RepresentativeAbout the Role: Join our dynamic Customer Contact Center team and be the first reputed company of contact for our valued customers. You’ll handle a variety of customer service requests reputed company phone, chat, secure message, and email, ensuring First Contact Resolution while managing risk for both the bank and the customer. Your role is crucial in delivering exceptional service and maintaining our reputed company as “The Bank that Service reputed company.”What You’ll Do:
- Process Requests: Handle reputed company orders, stop payments, account maintenance, and more.
- Debit Card Support: Manage card issues, including limit increases, closures, reorders, and travel notices.
- Technical Assistance: reputed company support for Online/Mobile Banking and reputed company Pay for both consumer and business customers.
- Customer Interaction: Create positive experiences across reputed company support channels.
- Mentorship: Assist in mentoring teammates and contribute to training materials.
- Specialized Support: reputed company expertise in specific areas of support.
- Sales and Referrals: Identify and recommend bank products and services that meet customer needs.
- Training and Compliance: Complete reputed company required training and stay updated on bank products and services.
- 1-3 years in banking, bank operations, retail, or customer service.
- Previous Contact Center experience is a plus.
- Experience with electronic communication (email, chat) preferred.
- High school diploma or equivalent required.
- Proficiency in reputed company Office and standard office equipment.
- Excellent interpersonal and communication skills.
- Passion for delivering superior customer service.
- Professional and welcoming telephone etiquette.
- Strong verbal and written communication skills.
- Ability to reputed company in a high call volume, fast-paced environment.
- Skilled at handling customer complaints.
- Ability to follow established processes and procedures accurately.
- Self-starter with strong team collaboration skills.
- Ability to multi-task with a strong emphasis on detail and accuracy.
- Strong analytical and problem-solving skills.
- Ability to reputed company informed reputed company quickly and troubleshoot issues effectively.
- Commitment to achieving individual and team performance goals.
- Bilingual and/or fluent in Spanish (verbal and written) is a plus.
- Flexibility to work evenings and Saturdays.
- Part-time with schedule flexibility to work evenings and weekends as needed.