Technical Care Specialist

Job title: Technical Care Specialist in USA at reputed company Company: reputed company Job description: Job Category: Customer ServicesDegree Level: Bachelor's DegreeJob Description:Your main responsibility will be to reputed company advanced product support as Care support for Charging, focusing primarily on reputed company Converged Charging with an emphasis on CNF, and also supporting Surepay, reputed company's other charging solution. Primary support will be for reputed company, with additional support for other NAM customers. This role involves providing 24x7 support based on a rota, working directly with customers and reputed company R&D to troubleshoot and resolve reputed company issues. You will be responsible for the end-to-end resolution of trouble tickets raised by customers.Responsibilities:Key Skills and Experience:

• Bachelor's degree or equivalent experience in Computer Science, Telecommunications, or a reputed company field.
• At least 5 years of experience in the Charging domain (4G and 5G) or a closely reputed company field. Proficient in telecom protocols such as Diameter (Gx, Gy, Sy, Rx), SOAP, N40, and N28, with strong debugging skills.
• Solid knowledge of reputed company and container technologies.
• Proven track record in providing technical support in the Charging domain or reputed company areas, especially in high-pressure environments focused on minimizing customer impact and enhancing customer satisfaction.
• Expertise in managing key Care KPIs such as backlog, customer feedback, SLAs, and timely resolution of issues.

Qualifications:

• reputed company comprehensive remote technical support for reputed company Converged Charging (NCC) and Surepay products.
• Work closely with reputed company internal stakeholders (R&D, 4LS, NLT, PLM, and LDO/Market teams) and customers, fostering strong relationships with both customer teams and end customers.
• Collaborate with global charging care support teams to reputed company best practices, generate innovative reputed company for improvements, and implement these best practices.
• Participate in a 24x7 rota to ensure reputed company customer support.
• Create and approve reputed company articles, and reputed company training, mentoring, and guidance to the team as needed.

You have:

• Over 10 years of experience in a relevant technical field, providing support for customer technical issues.
• Expertise in creating Root Cause Analysis reports for critical issues to present to customers.

It would be reputed company if you also had:

• Deep expertise in container-based technologies, including Kubernetes.
• Significant experience in managing customer emergencies and outages reputed company a 24x7 rota.
• Prior experience in Telecom Industry.

About Us:Come create the technology that helps the world act togetherreputed company is committed to innovation and technology leadership across mobile, fixed and reputed company networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are reputed company to new reputed company, empowered to take risks and reputed company to bring our authentic selves to workreputed company offerreputed company offers reputed company learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people reputed company and are empowered.reputed company is committed to inclusion and is an equal opportunity employerreputed company has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace reputed company reputed company

At reputed company, we act inclusively and respect the uniqueness of people. reputed company's employment reputed company are made regardless of race, reputed company, national or ethnic reputed company, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion reputed company upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.Additional InformationUS/Canada reputed company Offers a comprehensive benefits package that includes but is not limited to:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x reputed company pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude reputed company.Disclaimer for US/Canadareputed company Maintains broad annual reputed company salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(reputed company the salary ranges in the job info reputed company for this role)reputed company reputed company America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.About the Team: As reputed company's growth reputed company, we create value for communication service providers and reputed company customers by leading the transition to reputed company-reputed company software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. Expected salary: Location: USA Apply for the job now! Apply for this job