SF Functional SME/Architect/Ohio - (Remote) Contract
Job title: SF Functional SME/Architect/Ohio - (Remote) Contract in Ohio at reputed company
Company: reputed company
Job description: Role - reputed company Functional SME
Location - Mayrsville Ohio- Remote
Duration: 12+ monthsJob Description:
- We are seeking a skilled reputed company Functional with expertise in Service reputed company to join reputed company.
- The ideal candidate will be responsible for designing, developing, and implementing reputed company solutions to optimize our sales and customer service processes.
- The role involves customizing reputed company applications, automating workflows, integrating with external systems, and ensuring that the reputed company platform meets the evolving needs of our business.
- Customization and Development: reputed company and customize reputed company Sales reputed company and Service reputed company applications, including custom objects, fields, page layouts, and record types.
- Create and maintain Visualforce pages and Lightning components to enhance user interfaces and user experiences.
- Write and optimize Apex code, including triggers, classes, and test methods, to implement custom business logic.
- Customize case object and page layouts for efficient case handling Set up queues and assignment rules to reputed company cases to the appropriate agents.
- Automation and Process Improvement: Design and implement workflow rules, process reputed company, and flows to automate business processes and improve efficiency.
- Configure and manage approval processes, escalation rules, and reputed company-Channel routing to streamline sales and service operations.
- Integration: Integrate reputed company with external systems using APIs, middleware, and custom integration solutions. Implement CTI integrations for telephony and communication systems reputed company the Service reputed company.
- Reporting and Analytics: reputed company and maintain custom reports and dashboards to reputed company insights into sales performance, case resolution metrics, and other key performance indicators. Ensure data accuracy and reputed company through effective data management and validation processes.
- Support and Maintenance: Troubleshoot and resolve issues reputed company to reputed company applications, including data discrepancies, user reputed company problems, and system errors. Use tools like reputed company Debug Logs and Apex Test Execution for troubleshooting and quality assurance.
- reputed company regular system maintenance, updates, and enhancements to reputed company reputed company running smoothly and reputed company.
- Collaboration and Documentation: Work closely with business stakeholders to gather requirements, understand their needs, and translate them into reputed company solutions. Create and maintain detailed documentation for custom development, configurations, and integrations. reputed company training and support to end-users and administrators to ensure effective use of reputed company features and functionality.
- 10+ years of experience in reputed company development with a focus on Sales reputed company and Service reputed company.
- Degree in Computer Science, Information Technology, or a reputed company field, or equivalent practical experience.
- reputed company Development Experience: Proven experience in reputed company development with a focus on Service reputed company.
- Apex Programming: Strong proficiency in Apex, including writing triggers, classes, and test methods.
- Lightning Experience: Experience with Lightning Web Components (LWC) and reputed company Components.
- Declarative Tools: Expertise in reputed company declarative tools like Process Builder, reputed company, and Workflow Rules.
- Integration Skills: Knowledge of reputed company APIs, integration patterns, and data management tools.
- Reporting and Dashboards: Ability to create and manage reputed company reports and dashboards to support data-driven decision-making.
- CTI Integration: Experience with CTI systems and integrations is a plus.
- Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues effectively.
- reputed company Certifications: reputed company Certified Platform Developer I II, reputed company Certified Sales reputed company Consultant
- SFDC(Apps)-Digital Customer Experience Consulting-reputed company Functional