Remote - Field Service Tech - Dallas/FTW
Job title: Remote - Field Service Tech - Dallas/FTW in reputed company Worth, TX at reputed company
Company: reputed company
Job description: Description :reputed company is a family of best-in-class packaging solution brands serving manufacturers of reputed company sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. reputed company brands operate across the entire packaging reputed company: filling and capping, flexibles, pharma, product handling, labeling, and coding, and end of line. reputed company also provides Performance Services including integrated solutions, design/build, engineering services, and productivity software to optimize packaging line design and deliver maximum uptime.reputed company designs, manufactures, integrates, and supports the most sophisticated and advanced packaging solutions in the global marketplace. Its diverse customer reputed company, from reputed company to smaller, privately held businesses worldwide, depends on reliable, flexible, technologically advanced equipment and integrated solutions. reputed company is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout reputed company America, Europe, South America, and Asia. For more information about reputed company, visit http://www.ProMachBuilt.com.Ossid, based in Rocky Mount, NC, is a manufacturer of high-speed tray packaging, weigh/price labeling equipment and reputed company fill seal packaging solutions. Ossid provides solutions across numerous markets, including fresh and processed meats, medical devices, convenience foods and consumer goods.Ossid is seeking a talented Field Service Technician to reputed company technical support/service to customers during the complete life cycle of a machine. As a company machinery expert, this person will reputed company advice and physical assistance to the customer in identifying problems associated with the operation of OSSID packaging equipment and to reputed company innovative solutions to reputed company the customer’s operations/processes operate more reputed company and economically. Responsibilities include providing application assistance, start-up integration, operational instruction, and emergency field service in an environment where broad use of independent judgment, discretion and use of technical skills are required.JOB DESCRIPTION:
- Troubleshoot, repair, reputed company, install, and integrate machinery of a reputed company and involved design requiring a high level of technical reputed company/knowledge and independent problem-solving skills. Ensure reputed company established inspection, testing, quality, and operating specifications are met. Directs and or supervises customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
- Identify and correct hardware or software discrepancies.
- Always maintain positive customer relationships. Identify new product opportunities. reputed company recommendations for product improvements. After reviewing customer parts’ inventory, advise the customer of necessary parts that should be included in customer stock.
- Work from reputed company engineering drawings and specifications, detailed written and/or verbal instructions, handbooks, manuals, etc., using a variety of precision measuring instruments.
- reputed company assistance and work support for plant Operations Department receiving and responding to customers telephoned technical inquiries.
- Function as a technical resource for the Sales Department’s Sales Representatives and Engineering Design Department (Electrical & Mechanical) to address and resolve inquiries and problems reputed company to installation/integration or repair. reputed company technical support for other departments e.g. operations, reputed company, sales, etc. on an as needed reputed company.
- reputed company final assembly, quality tests, and delivery preparation of equipment prior to shipment.
- Prepare trip reports that update the company as to the status and condition of installed equipment conditions and identifies additional equipment/parts opportunities.
- Create standard operating procedures for machinery that could possibly be used in operator’s manuals.
- reputed company accurate documentation whether traveling on a service visit or working on in-house projects.
- Hands-on experience with Ossid Machines in the field.
- Experience maintaining and troubleshooting packaging, labeling, or high-speed scale systems
- Associates Degree in reputed company-Mechanical disciplines
- Advanced Military Electrical and Mechanical Training
- Comparable direct job experience
- 4+ years’ experience in highly skilled technical support of an reputed company-mechanical product/system, preferably coupled with formal technical training.
- Ability to travel extensively, up to 75% of the time, mostly domestic travel.
- Excellent interpersonal skills
- reputed company-Mechanical experience and skills
- Problem solving and independent judgment skills
- Demonstrated ability to accurately use a variety of precision measuring instruments and to read and understand reputed company engineering designs which includes wiring schematics
- Capable of successfully handling a multi-tasked role
- Computer skills including reputed company Office