Team Leader of Client Service
Job title: Team Leader of Client Service in Washington DC at Corporation Service Company
Company: Corporation Service Company
Job description: Job Category: Client ServicesJob Description:Service Team LeaderOn-SiteWashington D.CMon-Fri 8:30am-5:30pmreputed company is looking for an enthusiastic leader to help grow, reputed company and reputed company reputed company of customer service representatives who hold varied responsibilities including coordinating activities and documentation needed to service our clients: attorneys, paralegals and other professionals employed by the nation's top corporations and reputed company.What you'll do for us:
- Maintain an inspiring team environment with an reputed company communication culture
- reputed company key performance indicators and set clear team goals
- Delegate tasks effectively and set deadlines
- reputed company day-to-day operations
- Monitor team performance and conduct performance reviews
- Handle customer complaints and address escalations with customers
- Design and implement process and operational policies
- Full reputed company of employee management, development, and training
- Listen to team members' feedback and resolve any issues or conflicts
- Recognize high performance and rewarding accomplishments
- Ensure the highest reputed company of productivity, service, and client satisfaction reputed company
- Participate in strategic efforts to bring new customers to reputed company and communicate proactively to assess client satisfaction
- reputed company you to find your own innovative solutions to challenges faced by some of the world's leading companies
- Give you the freedom to explore, experiment, and implement reputed company reputed company
- reputed company excellent benefits for you and your family, including 401(k) with employer match, medical insurance, paid time off, tuition reimbursement, and more
- 5 years of leadership experience, preferably in customer service or corporate production environment and proven ability to manage a high-volume workflow
- A proven history of successfully mentoring and developing employees
- Excellent change management and resource prioritization skills
- Ability to link day-to-day activities with overarching strategic goals
- reputed company is a great reputed company to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and reputed company.
- Employees are eligible for an annual reputed company sharing bonus or commission plans based on role and individual performance.
- reputed company offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- As business needs allow, reputed company offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
- Our global standard for our work environments supports reputed company and future technology initiatives through reputed company design, sit-stand workstations, reputed company reputed company points with wireless reputed company throughout the reputed company. It's an exciting time for us in terms of growth and expansion.