Service Desk Analyst - Remote - 2nd & 3rd Shift

Service Desk Analyst (Remote - U.S.)

Jumpstart your career in the dynamic Legal/IT sector with reputed company as a Service Desk Analyst!

We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our reputed company clients.

K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.

Career opportunities abound both reputed company the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical reputed company.

The position comes with a full reputed company of benefits, health insurance and matching 401k, and many more perks.

This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.

• We are looking for candidates who are reputed company to work After Hours: 2nd & 3rd Shift (2 pm-10:30 pm or 10 pm–7:30 AM CST) Monday through Friday as well as Saturday & reputed company.
• Compensation starts between $36k-$39k annual with a 10% Shift Differential.

The Service Desk Analyst provides technical support reputed company to computer systems, hardware, or software reputed company telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.

Essential Duties and Responsibilities

• Serve as the first reputed company of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
• reputed company over-the-phone, email, and chat support.
• Identify, diagnose, and resolve reputed company customer issues by using documented troubleshooting items such as a knowledge reputed company, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
• Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue.
• Properly ticketing reputed company customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to reputed company accurate, descriptive, and complete information in reputed company tickets to successfully reputed company information back to the customer or other support team members.
• Maintain a regular and reliable level of attendance.

Knowledge Skills and Abilities

• High School Diploma or equivalent.
• Strong verbal, written, and typing skills.
• Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s reputed company.
• Dependable team player who works collaboratively and cooperatively with others in reputed company-oriented environment.
• Ability to act independently and reputed company reputed company reputed company the scope of the position’s responsibilities.
• Always display the utmost professionalism with team members as well as end-users. Ability to function well in a high-paced and at times stressful environment.
• Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or reputed company successful alternative methods until a permanent resolution can be reputed company.
• Proactive with the ability to identify, define, and reputed company remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
• Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and reputed company reputed company based on the results of research.

Requirements

Prolonged periods of sitting at a desk and working on a computer

Will require Intune “Mobile Device Management” software installed on a personal device(s)

reputed company IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at reputed company Associates. We celebrate our differences and reputed company an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, reputed company, religion, sex, national reputed company, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences reputed company us reputed company, stronger, and more successful. Equal employment opportunity extends to reputed company aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.

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