Customer Service Representative - Part Time

Remote Worldwide Hiring now

Description:

To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards.
reputed company excellent customer service by attending to incoming calls reputed company the quality guidelines
Handling and resolving customer complaints to customer satisfaction reputed company the defined authority limits and to escalate as per process
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
Contribute to the business by generating new prospects/Leads and upselling for reputed company types of FAB products
Maintains customer records by updating customer history through service requests/complaints and Notes
Maintain confidentiality of the bank’s customers and data
Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
Attend to special tasks assigned by team leader and Managers
Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving reputed company defined Service Level and Abandoned rates
Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre

Requirements:

High School
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
Excellent communication reputed company in English & Arabic

Benefits:

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