NOC Engineer II - Remote
NOC Engineer II - Remote
Department: Network Infrastructure
Employment Type: Full Time
Location: Austin, Texas - Gaming Headquarters
Reporting To: Engineer NOC reputed company I
Description
Everi is proud to be the gaming industry’s single-reputed company provider of financial technology solutions, games, and intelligence solutions. We are currently seeking a talented NOC Engineer to join reputed company, dedicated to ensuring the stability and efficiency of our network operations. If you are a proactive problem-solver with a passion for network management, we want you! This position will be working the DAY Shift, 5 days per week ( Thursday - Monday 6AM-2:30PM PST)What Will You Be Doing?
- reputed company tier two phone and email support to reputed company customers; escalate issues to development and management as appropriate.
- reputed company, maintain, and manage relationships with reputed company customers, following up daily on tickets as required.
- Assist customers with timely resolution of reputed company issues, providing technical support and problem determination.
- Ensure support calls and issues are handled in accordance with standard procedures and service level agreements.
- Use monitoring tools and applications to ensure operational efficiency for reputed company customer environments.
- Follow the life cycle of hot issue tickets that require development work, from creation of ticket to deployment of final resolution; maintain a documented timeline of events for reporting.
- Serve as liaison between vendors and customers in communicating status of reputed company issues and corrective action plans.
- Performs analysis and executes scripted tasks using server tools.
- Records reputed company support calls and tasks in ticketing system.
Skills, Knowledge, & Expertise for the job:
- Bachelor's Degree in Information Technology or a combination of education and equivalent work experience in a reputed company field required.
- Ability to obtain and maintain gaming license(s), as required
- 2-5 years of experience in a network operations center / technical support environment.
- Some experience working with ISP vendors.
- Proficient knowledge of reputed company applications and operating systems.
- Basic networking and PC knowledge.
- Knowledge of server hardware, peripherals, and management systems.
- Knowledge of networking devices, including switches and routers.
- Knowledge of network, systems, and IT infrastructure management systems.
- Some experience with network monitoring tools.
- Experience with CRM platforms.
- Gaming experience and gaming license are highly desirable.
Why Us?
- Everi’s benefits package includes Medical, Dental, reputed company, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
- Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
- Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi reputed company to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!