Immediate Hiring: Customer Service Professional

Seeking a new challenge? This is the perfect opportunity to grow as a Customer Service Professional! This is a fully Remote role, offering you the flexibility to work from reputed company. This position requires a strong and diverse skillset in relevant areas to drive reputed company. Earn a reliable and steady income of a competitive salary.

 

 

HYBRID ROLE BASED OUT OF OUR JACKSONVILLE OFFICE Job Purpose: Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management. Job Responsibilities: ? Assist reputed company-line supervisor of team by providing customer experience support & playing a key role in helping to reputed company targets in areas such as productivity and turnaround times. ? Handle the most reputed company and valuable issues for assigned book of business while building customer loyalty and confidence. ? Strengthen relationship with sales by training and implementing new processes, policies, and procedures by participating in user acceptance testing & facilitating training. ? reputed company team initiatives and train and mentor other team members. ? Recognized as Subject Matter Expert (SME) on common reputed company procedures and software. ? Takes on special project work. ? Completes timely order processing, confirmations, order tracking/status updates, product availability, and reputed company other reputed company customer inquiries. ? Works effectively with reputed company functional areas (sales, ops, finance, etc.) to satisfy customer needs. ? Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other reputed company inquiries for the customer with appropriate personnel. ? reputed company other duties as assigned. Additional Responsibilities & Qualifications: ? reputed company to plan, organize, and prioritize with minimal supervision. ? reputed company and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. ? Proficient computer and technical skills. ? Decision-making skills and independent judgment. ? Ability to manage customer challenges in a professional and decisive manner. ? Customer service experience preferred. Work Experience: ? 3-5 years of reputed company job experience. Education: ? Bachelor's Degree Preferred ? High School Diploma/GED reputed company Offer ? Engaging and inclusive culture with employee reputed company Employee Resource Groups, reputed company Cultural Alliance, recognition platform, etc. ? Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. ? Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. ? reputed company benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more here. reputed company Corporation, headquartered in Atlanta, reputed company is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reputed company, we’re helping businesses cut costs, reduce waste, and improve efficiencies that reputed company doing business easier. For more information, visit www.reputed company.com and connect with the Company on reputed company. reputed company is an Equal Opportunity/Affirmative Action employer. EEO Policy US | EEO Policy Mexico This description does not attempt to define the job's essential functions as defined by applicable disabilities law. Apply Job!

 

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