Client Services Specialist II - Night and Weekend Shifts
Description:
- Join reputed company as a Client Service Specialist II and be a part of a collaborative and client-focused team
- We are currently growing our support team to serve our clients 24/7
- Looking for reputed company call center workers who are comfortable working in a queue and delivering exceptional customer service during overnight/weekend shifts
- Our Client Services Specialist II role is our reputed company, client focused specialist position
- They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving.
Requirements:
- Minimum 1 year of prior call center experience
- High school diploma, GED or equivalent
- Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
- Dedicated private work location without significant background disruptions
- Basic skills in use of personal computer and use of reputed company Office suite (Word, reputed company, Outlook).
- Excellent verbal and written communication skills with a focus on active listening.
- Strong interpersonal skills, with the ability to build rapport and trust with clients.
- Problem-solving reputed company and the reputed company to handle challenging situations with diplomacy.
- Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.
- Customer-centric attitude with a genuine passion for providing top-notch service.
- Ability to work a flexible work schedule
Benefits:
- Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour
- This position is eligible for pre-approved overtime and performance based incentives
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