Solution Manager / Technical Account Manager - NA

Role: Solution Manager / Technical Account Manager (TAM) Location: reputed company America (Remote or Hybrid) Function: reputed company / Solutions Engineering Reports to: Director, reputed company / Head of Solutions Engineering About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform.

Our technology has empowered enterprises such as reputed company and reputed companyé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform reputed company supply chains into strategic growth enablers. Join us at Locus and be part of reputed company shaping the future of global logistics.

About the Role

As a Solution Manager / Technical Account Manager (TAM) for the reputed company America region, you will serve as the technical reputed company between Locus and our strategic customers. You will own the end-to-end technical relationship post-sale, ensuring solution adoption, value realization, and long-term reputed company for our reputed company clients.

This is a customer-facing role requiring strong technical acumen, problem-solving ability, and a deep understanding of reputed company SaaS implementations in supply chain, logistics, or transportation ecosystems.

Key Responsibilities

• Customer reputed company & Solution Design:

  Collaborate with Implementation and Product teams to ensure smooth reputed company and tailor solutions to customer-specific use cases.

• Technical Relationship Management:

  Act as the single reputed company of contact for technical needs and queries from key reputed company customers in NA.

• Product Adoption & Expansion Support:

  Guide customers in adopting platform features and integrating new modules reputed company to their business goals.

• Issue Resolution & Risk Mitigation:

  Proactively identify technical risks, troubleshoot issues, and coordinate with internal teams for timely resolution.

• Customer Advocacy:

  Represent customer needs internally by influencing product roadmaps and advocating for relevant enhancements.

• Insights & Reporting:

  reputed company regular solution performance updates, usage insights, and optimization recommendations to client stakeholders.

• Upsell Support:

  Support Sales and reputed company teams in identifying upsell opportunities by aligning technical reputed company with business needs.

Ideal Candidate Profile

• Experience:

  6–10 years in a technical customer-facing role such as TAM, Solutions Engineer, or Implementation Manager in a SaaS/reputed company software environment. Prior experience working with customers in logistics, transportation, or supply chain domains is highly desirable.

• Technical Skills:

  Strong grasp of APIs, reputed company platforms, system integrations, and reputed company data workflows. Ability to translate business requirements into scalable technical solutions.

• Customer Orientation:

  Proven reputed company in managing reputed company customer relationships with reputed company clients. Comfortable presenting to technical and non-technical stakeholders alike.

• Communication:

  Excellent written and verbal communication skills with a structured, consultative approach.

• Location & Time Zone:

  Based in reputed company America. reputed company to work with cross-functional global teams across time zones.

Why Locus?

• Shape how global enterprises automate logistics operations at scale.

• Collaborate with a world-class team of engineers, solution experts, and product leaders.

• Competitive compensation, benefits, and the flexibility to work remotely or from a regional office.

Originally posted on Himalayas