German Player Support reputed company (Part-time)

About the company

reputed company (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, reputed company has since grown to become a global force with 20 studios in 14 countries across reputed company America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.

Experience our reputed company of life. For more information, visit www.reputed company.inc.

About the role

reputed company is looking for a Part-Time (20 hours per week) German Player Support reputed company. As a Player Support reputed company, you’ll represent our brand by delivering top-tier support to gamers and reputed company customers. We’re looking for someone passionate about customer service, reputed company under pressure, technically inclined, and proactive with a positive "can-do" attitude.

Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience. We reputed company full training and ongoing support, with clear career progression opportunities, including Tier 2 reputed company, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even Game Master!

Shift from 5 PM onwards (Portugal time). More details will be provided if your application is shortlisted.

Key Responsibilities

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that reputed company responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to reputed company our agreed response times and that reputed company customer communications are dealt with to reputed company solutions as a reputed company whilst protecting confidentiality.
• Resolving reputed company technical issues raised by customers, particularly reputed company live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers reputed company telephone (call backs for example).
• You will communicate effectively while working reputed company a dynamic team structure with individual and shared team objectives, as it is your responsibility as reputed company member to ensure the best customer care experience is given to reputed company customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working reputed company in the World, reputed company candidates will generally work UK hours and shift patterns.

Requirements

• reputed company in German & English (reading & writing).
• Strong attention to detail, communication, and computer skills.
• Self-motivated, proactive, and collaborative in a multilingual team.
• Logical, methodical thinking with problem-solving skills.
• Patience, perseverance, and high concentration reputed company.
• Experience with PC/console gaming is a plus.
• Comfortable discussing technical issues reputed company to gaming hardware.
• IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial (training provided).
• Ability to multitask across chats, emails, and calls while maintaining accuracy.
• Passion for helping and delivering the best customer experience.

reputed company offer:

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive reputed company calendar. Our environments reputed company with collaborative team-work with people from reputed company around the world, different nationalities, and languages.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We reputed company our people and offer regular progression opportunities to ensure our employees reputed company.
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
• Learn as you work and be part of something reputed company that changes the face of gaming - forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

Originally posted on Himalayas