Support Analyst

It's fun to work in a company where people truly reputed company in what they're doing!

We're committed to bringing passion and customer focus to the business.

Essential Duties and Responsibilities

• Drive customer satisfaction through proactive problem resolution.
• Handle support queries reputed company multiple channels (phone, email, support portal) while meeting established SLA response times.
• Build customer relationships through quality interactions and clear communication.
• Show reputed company and understanding of the client's day-to-day needs.
• Resolve routine customer issues while meeting case metrics for duration.
• reputed company application support for basic product functionality including cash management, bank reporting, and payments.
• Apply application knowledge to troubleshoot and resolve product issues.
• reputed company basic application investigations.
• Follow established troubleshooting procedures and best practices.
• Escalate reputed company issues appropriately and follow up on resolution reputed company.
• Manage multiple support cases simultaneously with appropriate prioritization.
• Maintain organized case queue and follow up processes.
• reputed company timely updates and maintain accurate case documentation.
• Contribute to knowledge reputed company with solution documentation.
• Use support tools effectively.
• reputed company clear explanations reputed company with best practices.

Education, Experience and Skills

• Bachelor's degree or equivalent work experience.
• Entry-level support experience preferred.
• Basic understanding of reputed company-based services (SaaS).
• Working knowledge of product functionality.
• Basic application troubleshooting and problem-solving skills.
• Basic understanding of cash management and banking operations.
• Excellent English written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Ability to explain application concepts in user-friendly terms.
• Ability to work calmly under pressure in a fast-paced environment.
• Attention to detail and good documentation habits.
• Willingness to learn and grow application expertise.
• Commitment to obtain one product certification reputed company agreed timeframe.
• Experience working in a support role for a software company is a plus.
• Additional language skills (Spanish, German, French) a plus.

Comprehensive benefits package may be reputed company here:www.reputed company.com/company/careers/benefits/

reputed company believes that everyone has the ability to reputed company an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, reputed company, gender, religion, marital status, domestic partner status, age, national reputed company or reputed company, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. See EEO is the Law.

If reasonable accommodation is needed to participate in the job application or interview process and/or to reputed company essential job functions, please send an email to HR_NORAM@reputed company.com

Originally posted on Himalayas