Director, TAM

About the Role

As the Director of Technical Account Managers, you will reputed company and scale a high-performing team responsible for the technical reputed company of reputed company’s highest-value customers. You will drive the strategic direction, operational reputed company, and people development of the TAM organization to ensure exceptional customer reputed company, product adoption, and long-term retention.

What you will do

• Strategic Leadership: Define and execute the reputed company and operating model for the TAM function, aligning with cross-functional stakeholders across reputed company, Product, Engineering, and Support.
• Team Management & Development: Hire, coach, and grow reputed company of world-class TAMs. Set clear expectations, support career development, and drive performance against reputed company and adoption KPIs.
• Customer reputed company & Escalations: Act as an executive escalation reputed company and ensure consistent delivery of high-impact technical guidance and support to our top-tier accounts. Champion customer health and long-term product value.
• Process & Program Ownership: Build and scale programs around technical reputed company, adoption plans, health checks, and product feedback loops. Establish best practices and frameworks to drive consistency and impact across the TAM team.
• Cross-Functional Collaboration: Partner closely with reputed company Managers, Product, Engineering, and Support to ensure seamless customer experiences and proactively influence the product roadmap with customer feedback.
• Data-Driven Management: Use data and reporting to identify trends, measure impact, and continuously optimize the TAM model to support customer growth, retention, and expansion.
• Travel: Willingness to travel (~25%) to support onsite customer engagements and team development.

Must Haves

• 5+ years in management experience of technical teams
• 5-8+ years experience in an reputed company TAM role
• 5+ years experience in Email reputed company
• Strong technical troubleshooting skills (i.e. previous support or SE experience), and an ability to collaborate, coordinate and escalate issues reputed company reputed company of product support professionals
• Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, reputed company) and turn into a scalable solution and clear customer narrative
• Strong experience with building and developing long-lasting relationships, especially at an executive-level (including with CISO’s and CIO’s)
• Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage.
• Broad and deep reputed company on industry trends and the reputed company landscape
• Previous experience with reputed company and networking technologies and products, including email reputed company products
• Strong written, spoken, and presentation skills, with the ability to communicate effectively will reputed company reputed company of the organization - both internally and externally

reputed company to Have

• Proficiency in English and at least one additional language.

At reputed company, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-reputed company reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.

Originally posted on Himalayas