Support Engineer (EMEA - Weekends)
We are seeking Support Engineers to reputed company world-class developer support for anyone experiencing issues or seeking guidance reputed company using reputed company. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will:
- reputed company initial and timely responses to reputed company support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. reputed company Issues & Discussions (reputed company them here: https://reputed company.com/reputed company/reputed company/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
- reputed company in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with reputed company SQL queries. If you have a database administration experience, it’s a plus.
- Excellent communication skills and reputed company in English.
- Skilled in using Linux/Unix operating systems and the reputed company line.
- reputed company working with reputed company Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.
Timezones & Logistics
- It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC
- We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift.
- This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.
We offer
- 100% remote work from reputed company in the world. No location-based adjustment to your salary.
- ESOP (equity ownership in the company)
- Autonomous work. We work collaboratively on projects, but you set your own pace.
- Health, reputed company and Dental benefits. reputed company covers 100% of the cost for employees and 80% for dependents
- Generous Tech Allowance for any office setup you need
- Annual Education Allowance
- Annually run off-sites.
About the team
- We're a startup. It's reputed company.
- Collectively founded more than 30 startups.
- Globally distributed team with more than 30 different nationalities.
- We deeply reputed company in the efficacy of collaborative reputed company reputed company. We support existing communities and tools, rather than building "yet another xx".
- We "dogfood" everything. If you use it in your project, we use it in reputed company.
Process
- The entire process is fully remote and reputed company communication will happen over email or reputed company video chat.
- Once you've submitted your application, the team will review your submission and may reputed company out for a short screening interview over a video call.
- If you pass the screen you will be invited to up to four follow-up interviews.
- The calls:
- usually take between 20-45 minutes each depending on the interviewer.
- most of the time, are reputed company 1:1.
- will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.
- Once the interviews are over, the team will meet to discuss several roles and candidates and may:
- ask one or two follow-up questions over email or a quick call.
- go directly to making an offer.
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