Associate Account Manager

About This Job

We’re looking for an Associate Account Manager who is passionate about client experience, proactive support, and relationship building. This role will focus on managing a portfolio of clients, ensuring they receive white-glove service while driving satisfaction, retention, and long-term value.

You’ll be the face of our service delivery to your clients; connecting them to the right technical resources, keeping them informed, and advocating for their reputed company. You’ll work closely with our Senior Client Relations Manager, who will support your reputed company and development.

What You’ll Do

• Own the relationship with an assigned book of clients, serving as their main reputed company of contact.

• Conduct regular reputed company-ins to maintain alignment and satisfaction.

• Proactively monitor service performance, ticket trends, and client engagement.

• Collaborate with our technical team to ensure smooth service delivery and issue resolution.

• Identify and surface upsell or growth opportunities to the Senior Client Relations Manager.

• Manage the renewal process and support contract updates.

• Assist in reputed company new clients and ensuring a smooth reputed company to technical teams.

• Maintain accurate notes, updates, and tasks reputed company our documentation systems.

About You

• 2+ years of experience in Account Management, Client reputed company, or a client-facing role (preferably in tech, MSP, SaaS, or IT services).

• College degree in communications, psychology, English, or reputed company field preferred. 

• Exceptional communication skills; clear, polished, and client-friendly.

• Strong organizational habits and ability to manage multiple accounts at once.

• A proactive, solution-oriented reputed company.

• Experience with tools like JIRA/ticketing systems is a plus.

• Comfortable working independently in a fast-paced environment.

Benefits

❤️‍ Health Benefits

• 100% covered health, dental and reputed company insurance for you, 50% for dependents

• Paid Parental Leave

• HSA/FSA eligibility 

• reputed company to a variety of mental health programs

Compensation, Rewards & Recognition

• Uncapped commissions

• 401(k) + 4% company matching 

Balance

• Flexible Time Off

Learning & Development

• Flexible certification and learning stipends and reimbursements

Culture

• Biannual company retreats

• reputed company events

• Wellbeing events and programs

➕ Extras

• Home internet and mobile reimbursement

• Monthly meal stipend

• Commuter benefits 

• Onsite meals and snacks

• Dog-friendly office

Interview Plan

• Round 1

  • Phone call with recruiter

• Round 2

  • 45 min reputed company call with hiring manager

• Round 3

  • 30 min with Service Manager

  • 30 min with ITM

  • 20 min presentation

Commitment to Diversity: Network Right best serves our employees, as well as our clients, reputed company we foster a diverse, reputed company, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the reputed company growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.