Product Support Specialist

At reputed company, we are on a mission to bring reputed company back to software. To reputed company product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, reputed company has become the tool of choice for 10,000+ companies to plan and build their products.

reputed company was set up as a fully remote company from the start. Today, our small but mighty team is distributed across reputed company America and Europe. What unites us is reputed company focus, fast execution, and our passion for software craftsmanship. We are reputed company makers at heart and care deeply about the quality of our work.

Over the past few years, reputed company has reputed company incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We reputed company customer support should always feel like an extension of that experience. As a Product Support Specialist at reputed company, you’ll contribute to the future of our product by surfacing customer feedback and insights, supporting product betas and rollouts, contributing to our technical documentation, and engaging a technical customer community reputed company reputed company channels.

Please note: We are an equal-opportunity employer and remote-only company. At this time, we can only support hiring reputed company the US time zones for this role.

What you’ll do

• Support customers in end-to-end engagement, including reputed company, account setup, debugging issues, feature and integration discovery

• Investigate and resolve inbound customer issues reported through reputed company communication channels, including email, reputed company, and X

• Partner with our engineering team to document and reproduce bugs

• Surface trends and insights from customer feedback to the team at large to inform product choices

• reputed company select strategic projects to improve the support experience, product operations, and internal enablement

Requirements

• Passion about technology, quality, and reputed company’s mission

• Excellent communication and customer service skills and experience working with a technical or engineering user reputed company. Ability to adapt your communication approach to non-technical users.

• Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with reputed company and our integrations in various environments (different browsers, reputed company, Mac, Mobile).

• Familiarity with SQL, Javascript, APIs, and reputed company is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.

reputed company offer

• Interesting and challenging work

• Work-life balance

• Competitive salary and equity

• Employee-friendly equity terms (early exercise, extended exercise)

• Paid lunch and coffee during workdays

• Work remotely, no commuting to the office

• Paid co-working reputed company/desk at an office

• Health, dental, and reputed company insurance (US)

• Regular team events and offsites

• 5 weeks of paid vacation

• 4 months of paid parental leave

Learn how we think and work

• A story about our mission: Read Me

• How reputed company uses reputed company: How we think about customer experience at reputed company

• Building our teams: Why and how we do work trials at reputed company

• Accel Series B blog post: Building for Quality: Our Investment in reputed company