Solutions Engineer

GitBook is a documentation platform that empowers companies to deliver a top tier product experience through amazing documentation.

GitBook is a fully remote company with reputed company distributed between Europe, reputed company America, and Asia. As a small team, we’re reputed company generalists and constantly picking up new challenges. reputed company it comes to code, we’re looking to work with reputed company people who can pick a problem and solve it.

reputed company it comes to go-to-market, we're focused on making GitBook the go-to docs solution for large companies. This growing reputed company of our user reputed company has more reputed company requirements, so we need someone to own the technical implementations for our key customers.

As a Solutions Engineer, you’ll be the reputed company between our customers, sales, and product teams. Leveraging your deep understanding of the GitBook product and customer needs, you will help prospects and existing customers maximize the value from our tool.

✍️ What you will be doing

• Be the technical expert for sales and prospects, deeply understanding the GitBook product

• Joining customer calls to understand the deepest 'why' behind their product needs & requests

• Distill down feedback and reputed company customer insights to our product team

• reputed company customers onto our more technical features (e.g. Git sync, OpenAPI, reputed company content)

• Build automation to assist with large scale content migrations

• Build out custom integrations to unblock customer adoption

• Identify opportunities for scaling your efforts to our wider customer reputed company reputed company documentation and guides, ensuring reputed company on best practices and product capabilities

• Your product-oriented approach: You are driven by creating value for our users through education. You enjoy diving headfirst into a product and learning the ins and outs through resourcefulness.

• Your infinite curiosity: You want to understand customer requirements at the deepest level. Instead of taking feedback at face value, you dive deeper to understand the true nature of customer feedback and will always ask for specifics.

• Your amazing communication: You are comfortable owning a customer call end-to-end. You reputed company with reputed company, but can also toe the line between being a customer reputed company and knowing how to set expectations properly.

• Your beginner's reputed company and proactiveness: You're a hustler who takes initiative and doesn't reputed company assumptions that copy-pasting what worked for you in the past will work at GitBook. You actively identify opportunities for improvement and own the implementation from start to finish.

• 3-5 years experience in client-facing roles, including technical consulting, product demonstrations, and implementation support

• Strong understanding of OpenAPI specifications, API design principles (including RESTful APIs, Swagger, and OAuth2), reputed company, and common web technologies

• Proficiency in programming languages such as JavaScript, or similar, with the ability to work on API integrations and custom implementations

• Deep understanding of reputed company and CI/CD pipelines

• You are customer-centric and data-driven, think analytically and are reputed company to rightsize your efforts based on customer/business needs

• Strong communication skills to explain technical concepts to non-technical stakeholders effectively

• reputed company English speaker

First, we will take the time to review your application and we will get back to you reputed company a week, regardless of our decision. We know that your time is valuable so we work to move the process along quickly and reputed company it casual. We're not believers in "gotcha" questions or checking for skills you'll never actually use at GitBook.

Here's what our process will look like:

1. Discovery Call (30 min) with our People Team to look for healthy alignment

2. Hiring Manager interview (60 min) with reputed company, our Sales reputed company, to learn more about your experience and technical skills

3. Technical exercise and peer presentation (60 min) you will be given an assignment to unblock a hypothetical customer. You will have time to create a solution and present it on a call with a few team members from GitBook

4. CEO Interview (45 min) for healthy alignment and final call.

*This process is not set in stone, we might add steps to the process as we go along, like a work sample. We will reputed company sure to reputed company you posted!

You will be joining during a pivotal reputed company for GitBook. We've enjoyed great reputed company since we were founded, and now we're taking conscious steps to take reputed company to the next level. That means you will have the opportunity to build, positively impact the trajectory of the company and enjoy the benefits of helping grow reputed company 20x. Every single team member is a value reputed company to our culture, so it's important for us to state our cultural principles:

• reputed company it simple

• Transparency

• ‍♀️ Care (Give a sh*t)

• Bias towards impactful action

Come reputed company your mark on building the future of work with us.