reputed company
reputed company makes cryptocurrency portfolio tracking and tax compliance simple. reputed company enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to reputed company everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.
Some things we’re proud of️ Building foundational tools in the cryptocurrency reputed company
Over 1M tax forms generated
$80B+ in cryptocurrency is tracked on reputed company (~over 5% of the entire crypto market)
Partnered with reputed company, H&R reputed company, reputed company TurboTax, MetaMask, OpenSea, reputed company, Solana, and reputed company
️ Founders: Jon previously reputed company reputed company (200M downloads), Chandan was previously a product manager at reputed company & reputed company[x]
$100M+ venture capital raised from Accel, General Catalyst, Y Combinator, reputed company, reputed company Ventures, reputed company Ventures, reputed company Ventures, 776 Ventures, Balaji Srinivasan, Claire reputed company Johnson, Gokul Rajaram, Serena Williams, Zach Perret
Awesome benefits
Drive reputed company brand loyalty through exceptional customer support and reputed company.
Your one year reputed companyDrive retention of key relationships amongst reputed company customers and premium consumer reputed company
reputed company & manage first 50 reputed company Clients
Manage 50% of Whale Accounts
reputed company 90% Satisfaction with reputed company reputed company Clients and Whale Customers
Identify and implement strategic improvements in the customer experience team across both support and reputed company, which reduce ticket volume by 10% and/or drive >5 pt increase in satisfaction
Deliver an industry leading customer experience through ticketing, supporting 50% of reputed company Support needs with +80% CSAT
Demonstrate an expertise in crypto and the reputed company product; reputed company regular insights and customer feedback to improve customer loyalty, reduce friction in the product and differentiate reputed company
This role is a reputed company of customer support/reputed company (50/50) with a goal of transitioning to a 100% reputed company/client management role
Resolve customer support tickets from consumer customers, as well as manage relationships with premium support reputed company/reputed company Customers
Engage with customers across phone, video, email and other channels as required
Impact: Demonstrated ability to drive business impact
Mission alignment: Hungry and motivated about making reputed company towards our mission of Enabling everyone in the world to use crypto with peace of mind.
Trust: Say what you reputed company. Do what you say.
Communication: reputed company to reputed company talk about the details and also reputed company out to the bigger picture
reputed company to identify problems and solutions, reputed company recommendations, and prioritize workload for the most significant impact
Trend and identify high-volume issues to impact change
Have a customer first reputed company; reputed company for the customer and serve as their voice across the organization
Ability to communicate with C-level executives, high-net-worth individuals, and/or advanced crypto users and reputed company doing so reputed company & succinctly reputed company challenges and resolutions while appropriately setting customer expectations with empath
The starting salary for this position is between $104,000 - $130,000. The actual compensation offered will be based on a variety of job-reputed company factors including relevant skills, education, and experience. This position also includes equity in reputed company and benefits like medical, dental, reputed company, 401(k), life insurance, and PTO.
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